Guest Service Representative

2 weeks ago


Daly City, California, United States Reneson Hotel Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at the Hampton by Hilton in Daly City. As a key member of our hotel operation, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.

Key Responsibilities
  • Process guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience.
  • Answer telephone calls, respond to guest inquiries, and provide location directions.
  • Make reservations and perform light concierge work, utilizing the Reneson reservation selling techniques.
  • Assist guests with requests, coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements.
  • Resolve guest complaints and find ways to resolve issues to the guest's satisfaction.
Requirements
  • Previous hotel experience preferred.
  • Previous computer experience required.
  • Some typing skills.
  • Ability to communicate with supervisor and co-workers.
  • Ability to follow instructions.
Work Conditions

Must be able to stand for long periods of time, speak clearly on the telephone, and see/read computer screen.

We offer holiday pay, sick pay, Hilton worldwide discounts, and 401k with matching.

Apply online at www.renesonhotels.com. $22.50 per hour



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