Logistics Service Coordinator

1 week ago

Redwood City, California, United States TalentBurst Full time
Job Description:

As a Service Logistics Coordinator, you will be responsible for interacting with customers in an active call center environment, providing them with information to address requests regarding quotations, orders, products, and services. You will provide a high level of customer service to assist internal and external customers in their day-to-day activities, resulting in generating impactful success.

Key Responsibilities:
  • Respond to and resolve customer requests, including processing orders, quotations, requests for service, pricing, product availability, order status, billing questions, and handles complaints as well as returns and cancellations.
  • Conduct and post Field Service Engineer's physical inventory results.
  • Evaluate and process purchase orders and scope of work and payment schedules to meet company compliance policies.
  • Execute daily/weekly reports, unshipped, KPIs/QDIP, returns, drop shipments, etc., manage back-order status and schedule shipments.
  • Provides accurate information and options regarding parts availability of in-stock items.
  • Work with other departments to find solutions for both internal and external customers regarding a large variety of topics.
  • Follows established service quality standard and meets established processing times and follow-up actions in accordance with departmental standards.
  • Daily application of DBS, create and document standard work. Continuous process improvement.
  • Conduct effective training to new hires, team members, and adhere to the departmental processes.
  • Provides administrative support to management.
  • Additional duties as required and/or assigned.

Requirements:

- 2 years of experience in heavy volume Call Center and Customer Service role.
- Proficient in MS Office (Excel, Word, Power Point and Visio). SFDC, and Oracle preferred.
- This position requires repetitive typing, considerable interaction on the telephone, and regular viewing of a multiple computer monitors.

Additional Requirements & Competencies:

- Excellence in Customer Service as a must - high sense of urgency.
- Accuracy is required in performing all functions of this position.
- Strong phone, verbal, and email communication skills along with active listening.
- High attention to detail, follow-up, multi-tasking, and conflict resolution.
- Understand the goals and objectives of the Team, Department, Company.
- Demonstrate a high level of integrity, commitment, and dependability.
- Strong work ethic and a high level of self-accountability and dependability.
Works independently and as part of a team.

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