Service Logistics Coordinator

2 days ago


Redwood City, California, United States Sunrise Systems Full time
Service Logistics Coordinator Job Description

At Sunrise Systems, we are seeking a highly skilled Service Logistics Coordinator to join our team. This role is responsible for providing exceptional customer service and ensuring the smooth operation of our logistics and service processes.

Key Responsibilities:
  • Interact with customers in a fast-paced call center environment, providing information and assistance with quotations, orders, products, and services.
  • Provide high-level customer service to internal and external customers, resulting in generating impactful success.
  • Work in a dynamic environment, wearing multiple hats and adapting to changing priorities.
  • Respond to and resolve customer requests, including processing orders, quotations, and requests for service.
  • Conduct physical inventory results and evaluate purchase orders and scope of work.
  • Execute daily/weekly reports, manage back-order status, and schedule shipments.
  • Provide accurate information and options regarding parts availability and work with other departments to find solutions for customers.
  • Follow established service quality standards and meet processing times and follow-up actions.
  • Conduct effective training and adhere to departmental processes.
  • Provide administrative support to management.
Requirements:
  • 2 years of experience in a heavy volume call center and customer service role.
  • Proficient in MS Office (Excel, Word, PowerPoint, and Visio) and SFDC, and Oracle preferred.
  • Ability to work in a repetitive typing environment with considerable interaction on the telephone and regular viewing of multiple computer monitors.
Additional Details:

Availability and accountability are key for success in this role. Oracle order processing experience is required. The hourly rate range for this position is between $26/hour, without benefits. Compensation may vary based on geography, skills, education, experience, and other qualifications.



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