Service Logistics Coordinator

4 hours ago


Redwood City, California, United States TalentBurst Full time
Job Title: Service Logistics Coordinator

At TalentBurst, we are seeking a highly skilled and motivated Service Logistics Coordinator to join our team. This role will be responsible for interacting with customers in a fast-paced call center environment, providing them with information to address their requests regarding quotations, orders, products, and services.

Key Responsibilities:

  • Respond to and resolve customer requests, including processing orders, quotations, and requests for service.
  • Conduct and post Field Service Engineer's physical inventory results.
  • Evaluate and process purchase orders and scope of work to meet company compliance policies.
  • Execute daily/weekly reports on unshipped items, KPIs/QDIP, returns, drop shipments, and back-order status.
  • Provide accurate information and options regarding parts availability of in-stock items.
  • Work with other departments to find solutions for internal and external customers regarding various topics.
  • Follow established service quality standards and meet processing times and follow-up actions in accordance with departmental standards.
  • Conduct effective training to new hires and team members, adhering to departmental processes.
  • Provide administrative support to management.

Requirements:

  • 2 years of experience in a heavy volume Call Center and Customer Service role.
  • Proficient in MS Office (Excel, Word, PowerPoint, and Visio). SFDC and Oracle preferred.
  • Strong phone, verbal, and email communication skills, along with active listening.
  • High attention to detail, follow-up, multi-tasking, and conflict resolution.
  • Excellence in Customer Service, with a high sense of urgency.

Additional Requirements & Competencies:

  • Strong work ethic and a high level of self-accountability and dependability.
  • Works independently and as part of a team.

About TalentBurst:

TalentBurst is a company that values excellence in customer service and is committed to providing a high level of support to our customers. We are seeking a motivated and skilled Service Logistics Coordinator to join our team and contribute to our mission.



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