Service Coordinator

2 weeks ago


Columbus, Ohio, United States Mr. Rooter Plumbing of Columbus, Cleveland and Toledo Full time
Job Overview

We are seeking a dedicated individual to join our team as a Dispatcher. This role is essential in ensuring effective communication and coordination between our technicians and customers.

Job Benefits:
  • Comprehensive two-week training program
  • Competitive hourly wage ranging from $15 to $21, based on experience and expertise
  • Stable financial environment
  • Weekly salary payments
Additional Benefits:
  • Paid training sessions
  • 401k retirement plan
  • Health, Dental, and Vision Insurance
  • Flexible work schedules
  • Paid time off
  • Opportunities for bonuses and career advancement
Key Responsibilities:
  • Respond promptly to all incoming calls, emails, and inquiries from technicians and customers.
  • Accurately enter customer information into our specialized service software and verify job tickets for accuracy.
  • Collaborate with the FIR department to enhance customer communication and overall experience.
  • Engage in the management of our Customer Retention program.
Ideal Candidate Qualifications:
  • Strong customer service skills
  • Business acumen
  • Attention to detail
  • Analytical thinking
  • Proficient in computer usage
  • Able to manage multiple tasks effectively
Pre-employment Requirements:
  • Criminal background check
  • Pre-employment drug screening

Join us at Mr. Rooter Plumbing, where we address both residential and commercial plumbing challenges with a commitment to excellence.


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