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Resident Services Coordinator

2 months ago


Tacoma Washington, United States Liberty Military Housing Full time

Overview:
At Liberty Military Housing, we are dedicated to serving those who serve our nation by providing military families with comfortable and well-maintained residences in welcoming communities throughout the United States.

Our team is composed of highly trained professionals with backgrounds in property management and military service, fostering a proactive and solution-oriented approach, coupled with a deep sense of empathy and understanding for our residents and each other.

Liberty Military Housing is committed to the personal and professional development of our employees, offering over 150 hours of professional development annually to each employee-owner.

Our culture is built on camaraderie and collaboration, prioritizing people and honoring diverse experiences, ideas, and contributions that lead to our collective success. We aim to bring out the best in one another to achieve outstanding results and positively impact the lives of military families.

We are continually seeking dedicated team members across various roles to help us achieve meaningful outcomes that align with our company objectives.

We provide an excellent benefits package, training, development, and opportunities for advancement. If you are ready to enhance your career, explore our current job openings and consider becoming an employee-owner at Liberty Military Housing.


Responsibilities:
A Day in the Life of a Resident Services Coordinator:

As a Resident Services Coordinator at Liberty Military Housing, you will facilitate the resident move-in and move-out processes within a multi-family residential community.

Your responsibilities will involve significant customer interaction, effectively scheduling maintenance tasks, including coordinating with vendors and contractors, and ensuring that all service requests and work orders are completed promptly.

This role requires efficiency, effective communication, and a commitment to delivering exemplary service in line with Liberty Military Housing's quality standards and customer satisfaction goals.


Your Responsibilities include, but are not limited to:

• Conducting home inspections related to the move-in and move-out processes, including pre-move in/pre-move out, and final inspections.
• Assisting with the ordering and scheduling of vendor services.
• Maintaining and monitoring make-ready boards to ensure work is accurately allocated and meets completion timelines.
• Collaborating with the maintenance team to ensure service requests are assigned, scheduled, and completed promptly.
• Providing residents with information regarding charges related to move-out and final inspection results.
• Creating purchase orders for all vendor maintenance services and products (e.g., paint, flooring).
• Generating work orders for make-readies and other maintenance service requests.
• Assisting with the closure of work orders/tickets once tasks are completed.
• Scheduling and monitoring water intrusion issues, including resident communication and follow-ups.
• Conducting resident follow-ups after services are rendered.
• Promoting positive resident relations by ensuring timely responses to resident concerns and requests to ensure satisfaction.
• Addressing and following up on customer service concerns from satisfaction surveys.
• Assisting with maintaining systems and logs (e.g., Keytrak, pest control, vendor/product logs).
• Performing various administrative tasks, including email communications and data entry into various software systems (e.g., Payscan, Yardi).
• Distributing correspondence/notices related to maintenance services.
• Participating in property inspections to ensure the community is well-maintained according to quality standards.


Qualifications:
What You Need for Success:
• 1-2 years of experience in residential property management or a customer service role is preferred.
• Previous experience working with vendors or ordering services (e.g., appliances, plumbing, electrical) is preferred.
• Proficiency in personal computer skills, including Microsoft Office (Word, Excel) and other software applications (e.g., Yardi, Payscan).
• Strong communication skills for effective interaction with customers, vendors, management, and co-workers.
• Excellent service and interpersonal skills.
• Ability to thrive in a fast-paced environment, manage multiple tasks, prioritize, and complete assigned duties to meet operational objectives.
• A positive and professional demeanor in all interactions.
• Valid driver's license and ability to operate a motor vehicle.
• Flexibility to work a varied schedule, including weekends and emergencies as needed.
• Knowledge of OSHA laws and regulations.
• Willingness to travel to other regional locations for work-related activities.
• Must meet performance standards and comply with company policies and procedures.
What We Provide You:
Liberty Military Housing values the well-being of our team members, offering a comprehensive range of benefits, including:
• Medical/Dental/Vision Insurance
• Life and AD&D Insurance
• 401k Retirement Plan with company match
• Employee Stock Ownership Plan
• Incentive Bonus Program
• 10 Paid holidays per year
• 40 hours Paid Sick Leave per year
• 80 hours Paid Vacation per year

  • Medical/Dental/Vision insurance eligibility after 30 days of full-time employment.
Vacation and sick time are based on the employee's hire date.
Pay Range: $30.00 hourly plus bonus