Service Coordinator

5 days ago

Tacoma, Washington, United States Liberty Military Housing Full time
About the Role

We are seeking a highly skilled and motivated Service Coordinator to join our team at Liberty Military Housing. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our residential communities, providing exceptional customer service, and maintaining the highest standards of quality and customer satisfaction.

Key Responsibilities
  • Schedule and conduct home inspections to ensure timely move-in and move-out processes.
  • Assist with the ordering and scheduling of vendor services to meet resident needs.
  • Maintain and monitor make-ready boards to ensure work is accurately distributed and completed on time.
  • Work closely with the maintenance team to ensure service requests are assigned and scheduled appropriately.
  • Provide residents with accurate information regarding move-out charges and final inspection results.
  • Create purchase orders for vendor maintenance services and products.
  • Generate work orders for make-readies and other maintenance service requests.
  • Assist with the closing of work orders/tickets once work is completed.
  • Schedule and monitor water intrusion, communicating with residents and following up as necessary.
  • Resident follow-ups after services are rendered/completed.
  • Promote positive resident relations by responding to resident concerns and requests in a timely manner.
  • Address and follow up on customer service concerns from Satisfacts surveys.
  • Assist with maintaining systems and logs, including Keytrak, pest control, and vendor/product logs.
  • Perform various administrative and computer tasks, including email communications and data entry into software systems.
  • Assist with the distribution of correspondence and notices to residents.
  • Participate in property walks/inspections to ensure community maintenance standards are met.
Requirements
  • 1-2 years of experience in residential property management or customer service.
  • Prior work with vendors or ordering services preferred.
  • Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, and other software applications.
  • Effective communication and interaction with customers, vendors, management, and co-workers.
  • Strong service and interpersonal skills.
  • Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties.
  • Positive and professional demeanor in all interactions.
  • Ability to operate a motor vehicle (valid license required).
  • Flexibility to work a varied schedule, including weekends, off-hours, and emergencies.
  • Knowledge of OSHA laws and regulations.
  • Ability to travel to other regional locations for work, training, meetings, and other activities.
What We Offer
  • Medical/Dental/Vision Insurance
  • Life and AD&D Insurance
  • 401k Retirement Plan with company match
  • Employee Stock Ownership Plan
  • Incentive Bonus Program
  • 10 Paid Holidays per Year
  • 40 Hours Paid Sick Leave per Year
  • 80 Hours Paid Vacation per Year

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