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Reception Coordinator

2 months ago

Virginia Beach, Virginia, United States miaar Full time

Position Overview:
As a vital member of our organization, the Front Desk Receptionist serves as the initial point of contact for our clientele, significantly influencing the atmosphere and workflow of our office. Your role is crucial in creating a welcoming environment for both existing and prospective patients.

Key Responsibilities:
In this position, you will:

  • Warmly welcome and assist patients and visitors, both in person and over the phone.
  • Address inquiries or direct them to the appropriate personnel.
  • Enhance patient satisfaction by optimizing provider time and treatment room efficiency.
  • Manage appointment scheduling through various communication channels.
  • Provide comfort to patients by addressing their concerns and maintaining a serene reception area.
  • Maintain patient records by accurately collecting and updating personal and financial details.
  • Process financial transactions, including patient charges and overdue payments.
  • Assist patients in emergencies with a calm and composed demeanor.
  • Safeguard patient confidentiality by adhering to privacy regulations.
  • Ensure operational efficiency by following established policies and procedures.

Ideal Candidate Profile:
We seek individuals who embody the following traits:

  • A positive and proactive attitude.
  • Strong multitasking abilities and adaptability.
  • Exceptional customer service skills.
  • Effective time management and organizational capabilities.
  • Meticulous attention to detail.
  • A commitment to quality service.

In this role, you will be instrumental in shaping the patient experience and contributing to the overall success of our practice.