Client Service Coordinator
4 weeks ago
Key Responsibilities:
As a Client Service Coordinator at Banfield, you will be the first and last point of contact for our clients, providing a welcoming and professional experience. This includes meeting face-to-face, phone calls, and shared decision-making.
Essential Skills:
- Maintain a clean and organized lobby and reception area
- Review schedules to provide options to clients
- Follow up on online appointment requests
- Answer phones with enthusiasm and empathy
- Relay messages to doctors quickly
- Set realistic expectations for return calls
- Greet clients in a timely manner
- Provide warm greetings and introductions
- Update clients on wait times and delays
- Contact clients before appointments to inform of delays
- Apologize for wait times and provide updates
- Page treatment areas to announce pet arrivals
- Alert doctors and vet techs to personalized information
- Schedule clients with primary care providers
- Review exam reports with clients
- Answer client questions and concerns
- Take command of difficult situations
What We Offer:
At Banfield, we value our Client Service Coordinators and offer a supportive environment to grow and develop your skills.
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