Client Service Coordinator

4 weeks ago


Pompano Beach, Florida, United States Banfield Full time

Key Responsibilities:

As a Client Service Coordinator at Banfield, you will be the first and last point of contact for our clients, providing a welcoming and professional experience. This includes meeting face-to-face, phone calls, and shared decision-making.

Essential Skills:

  • Maintain a clean and organized lobby and reception area
  • Review schedules to provide options to clients
  • Follow up on online appointment requests
  • Answer phones with enthusiasm and empathy
  • Relay messages to doctors quickly
  • Set realistic expectations for return calls
  • Greet clients in a timely manner
  • Provide warm greetings and introductions
  • Update clients on wait times and delays
  • Contact clients before appointments to inform of delays
  • Apologize for wait times and provide updates
  • Page treatment areas to announce pet arrivals
  • Alert doctors and vet techs to personalized information
  • Schedule clients with primary care providers
  • Review exam reports with clients
  • Answer client questions and concerns
  • Take command of difficult situations

What We Offer:

At Banfield, we value our Client Service Coordinators and offer a supportive environment to grow and develop your skills.



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