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Client Services Coordinator

2 months ago

Denver Colorado, United States Community Medical Services Full time
About the Role

Community Medical Services is seeking a highly skilled Client Services Coordinator to join our team. As the face of our clinic, you will be responsible for providing exceptional customer service to our clients and visitors.

Key Responsibilities
  • Greet and attend to clients in person and over the phone in a professional and courteous manner.
  • Manage the patient flow of a high volume of clients in a fast-paced environment.
  • Create new client profiles and enter demographic information in electronic health records.
  • Schedule appointments using electronic scheduling systems.
  • Complete accurate documentation of client visits in electronic health records.
  • Maintain a welcoming lobby and reception area by ensuring areas remain clean and organized.
  • Coordinate intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process.
  • Verify insurance eligibility through various insurance portals, setting up billing episodes in electronic health records.
  • Establish client payment plans and financial contracts, collect and post payments.
  • Ensure confidentiality of all client and employee information.
  • Assist in the de-escalation of clients using a trauma-informed approach.
  • Triage client issues to secure most appropriate solution.
  • Introduce clients to the Recovery Connect engagement app and help them navigate it as needed.
  • Complete end of day tasks, including reconciling deposit and payment records.
  • Verify cash in cash box at the beginning of shift and reconcile cash count at the end of the day.
  • Use appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff.
  • Participate in in-service/education regarding Quality Improvement or required job-focused education.
  • Help maintain inventory and assist in ordering clinic supplies.
  • Perform general office duties, such as document preparation, scanning, faxing.
Requirements
  • High School Diploma/GED.
  • 1+ years of experience in customer service is required.
  • 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required.
  • Hospital front desk or multi-physician front desk experience preferred.
  • Ability to communicate clearly and effectively between all organizational levels and with outside providers.
  • Basic computer knowledge, including ability to navigate in electronic health records.
  • Culturally competent and sensitive to client and employee needs.
  • Demonstrated ability in medication administration accuracy and ability to maintain accurate client records.
  • Excellent organizational skills, accuracy, and attention to detail.
  • Problem solving, conflict resolution, time management, and strong customer service skills.
  • Strong team player comfortable working in a fast-paced setting.
  • Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR.
  • Flexible with the ability to work in a continuously changing environment.
  • Ability to work flexible hours including nights, weekends, and holidays.