Client Service Representative

3 weeks ago


Denver, Colorado, United States Banfield Full time

Job Summary: We are seeking a highly skilled and compassionate Client Service Representative to join our team at Banfield Pet Hospital. As a Client Service Representative, you will play a vital role in ensuring the delivery of exceptional client service and care to our patients and their owners.

Key Responsibilities:

  • Provide professional and courteous service to clients and their pets, ensuring a positive experience at our hospital.
  • Act as a liaison between clients and our veterinary medical team, communicating effectively to ensure seamless care and service.
  • Assist with the coordination of client and pet flow through the hospital, maximizing productivity and efficiency.
  • Manage client relationships, providing education on preventative care, Optimum Wellness Plans, and hospital services.
  • Process client transactions, maintain accurate records, and perform administrative tasks as needed.

Requirements:

  • Leadership skills, with the ability to motivate and inspire team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to multitask, prioritize, and manage multiple responsibilities in a fast-paced environment.
  • Basic computer skills, with proficiency in Microsoft Office and other software applications.
  • Ability to work independently and as part of a team, with a strong commitment to delivering exceptional client service.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a difference in the lives of pets and their owners.

How to Apply: If you are a motivated and compassionate individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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