Client Experience Coordinator

20 hours ago


Denver, Colorado, United States Little Kickers Swim School Full time
About Little Kickers Swim School

We are a swim school dedicated to providing personalized, one-on-one swim lessons that prioritize water safety and nurture a lifelong affinity for swimming. Our approach ensures that every child learns at their own pace, with a highly individualized and experience-driven approach that zones in on each child's unique needs.

Role Summary

As a Client Experience Coordinator at Little Kickers Swim School, you will be the welcoming face of our organization, ensuring every client interaction begins with a warm and professional greeting in our lobby. You will oversee all client communications, utilizing your exceptional skills in text, phone, and email correspondence to provide timely and personalized assistance.

Key Responsibilities
  • Client Communication: Handle all incoming client communications promptly and courteously, whether via text, phone calls, or email.
  • In-Person Client Experience: Warmly welcome clients as they arrive at our premises, creating a positive first impression.
  • Lobby Facility Oversight: Maintain a clean and organized lobby area, reflecting professionalism and attention to detail.
  • Student Interaction: Perform diaper checks for all infants before they enter the pool area, provide stamps and / or lollipops to students when appropriate, and foster excitement with our students through enthusiastic interaction.
Requirements
  • A genuine love for working with children and the ability to engage and excite them about their upcoming swim lessons.
  • Exceptional interpersonal skills to interact warmly and effectively with both parents and kids, ensuring a positive experience for everyone.
  • Previous customer service experience is essential, as you will be the friendly face of our swim school, managing inquiries, registrations, and more.
  • Strong organizational skills to handle daily administrative tasks with ease and efficiency.
  • A cheerful, energetic, and patient demeanor that contributes to a fun and nurturing atmosphere at our swim school.
Compensation & Benefits

$20 - $24 / hour, depending on experience. PTO and sick time accrual. 401(k) plan with employer matching. Health, vision, and dental insurance. Employee recognition program. Monthly gym reimbursement.



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