Retail Cannabis Operations Leader

2 weeks ago


Atlanta, Georgia, United States Ascend Wellness Holdings Full time
NEW STORE OPENING - Join Our Team

Ascend Wellness Holdings is actively seeking a Retail Cannabis Operations Leader to oversee our dispensary in a dynamic environment. We are committed to building a diverse workforce that mirrors the community we serve, and we are looking for dedicated individuals who are passionate about customer service and the cannabis industry.

Are you a personable leader who thrives in a fast-paced retail setting? Do you possess a strong team-oriented mindset and the ability to motivate others? If you resonate with these qualities, we encourage you to explore this opportunity.

We offer an array of benefits, including flexible work schedules, generous paid time off for full-time employees, a substantial employee discount, and exclusive company merchandise. If you believe this role aligns with your career aspirations in the cannabis retail sector, we invite you to learn more.

POSITION SUMMARY

The Retail Cannabis Operations Leader plays a crucial role in the daily operations of the dispensary, supporting the management team while ensuring exceptional customer service and adherence to all regulatory requirements. This position sets the performance standard and keeps team members engaged and motivated. Strong leadership skills and a comprehensive understanding of cannabis products and inventory management are essential.

KEY RESPONSIBILITIES
  • Deliver outstanding customer service to all clients.
  • Adhere to established sales and service policies to ensure customer satisfaction.
  • Maintain extensive knowledge of all products and strains available, sharing insights with team members.
  • Assist in monitoring inventory levels, ensuring a diverse product assortment, and communicating needs with management.
  • Guide Dispensary Associates in customer consultations, ensuring informed product choices based on individual needs.
  • Effectively delegate tasks during shifts, including:
    • Accurate cash handling procedures.
    • Efficient use and upkeep of the Point of Sale (POS) system.
    • Timely data entry in both POS and inventory systems.
    • Verification of order deliveries for accuracy.
    • Compliance with security protocols and safety regulations.
    • Maintaining a clean and organized store environment.
    • Management of visitor logs and end-of-day reports.
    • Ensuring vault accuracy.
  • Collaborate with management to ensure smooth and compliant retail operations.
  • Document daily activities and address any reported issues or complaints.
  • Oversee opening and closing procedures.
  • Assist in onboarding and training new staff members in collaboration with management.
QUALIFICATIONS
  • Cannabis industry experience is required.
  • Must be at least 21 years of age.
  • Strong retail mathematics skills are essential.
  • High school diploma or GED is required.
  • Minimum of 2 years in a supervisory or management role within a retail environment, particularly with POS operations.
  • Exceptional customer service skills are a must.
  • Basic computer proficiency is necessary.
  • Positive attitude, strong work ethic, and a team player mentality are essential.
  • Understanding of relevant state and local laws and regulations related to the cannabis industry.
  • Must remain compliant with all regulatory requirements for the cannabis sector.
  • Excellent organizational and time management skills are required.
  • Attention to detail is crucial.
  • Ability to internalize training and follow instructions effectively.
  • Strong communication skills are necessary.
PHYSICAL REQUIREMENTS:

The physical demands of this role require the ability to stand, walk, sit, use hands for various tasks, reach, balance, and occasionally lift up to 25 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

COMPANY OVERVIEW

Ascend Wellness Holdings is a leading vertically integrated cannabis cultivator, processor, and retailer with operations across multiple states. We are dedicated to fostering an inclusive cannabis industry through a premium customer-focused retail experience. Our mission is to enhance the quality of life for our patients by providing high-quality, consistent, and meticulously curated products tailored to individual needs. Our dispensaries aim to set a new standard in customer service, emphasizing health and wellness through a knowledgeable team committed to our values and community engagement.
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