Senior Retail Sales Leader

2 weeks ago


Atlanta, Georgia, United States The Coca-Cola Company Full time
Location:
United States of America

Job Description Overview:

We are seeking passionate individuals to join our dynamic team at The Coca-Cola Store. Our team thrives on creating an enjoyable work environment while engaging with diverse guests from around the globe. As a Senior Retail Sales Leader, you will be responsible for welcoming and assisting customers, as well as managing inventory and preparing merchandise for display on the sales floor. You will also engage in the sale of Coca-Cola products, requiring proficiency in cash handling, with the added benefit of employee discounts on merchandise. We value candidates who are enthusiastic about teamwork and dedicated to providing exceptional service.

Role Responsibilities:

The Senior Retail Sales Leader will oversee daily store operations, including addressing customer inquiries, supporting team members with transaction processes, adhering to operational protocols, and maintaining store standards throughout shifts. This role requires collaboration with management for any decisions needing higher-level approval. The Senior Leader is expected to exemplify superior customer service and foster a positive atmosphere among team members.

Position Type: Full-Time

Average Hours: 40 hours/week

Availability: Candidates must be flexible to work weekends, weekdays, and holidays, with shifts varying between morning and late evening hours.

Key Duties:
  • Serve as a role model for team members.
  • Assist management with communication and guest interactions.
  • Support cash management processes.
  • Facilitate the opening and closing of the store, ensuring all operational checklists are completed.
  • Help manage team breaks and coverage according to business needs.
  • Guide team members with transaction processes, including returns and exchanges.
  • Support management in directing team members to ensure high-quality service and store presentation.
  • Address customer service recovery situations promptly, utilizing sound judgment to resolve issues in line with service standards.
  • Maintain visual merchandising standards as outlined by the Visual Merchandise Manager.
  • Perform any additional tasks as assigned by management.
Qualifications:

Education:
High school diploma or GED equivalent

Experience:
Minimum of 1 year in a fast-paced retail environment, with previous supervisory experience preferred.

Additional Requirements:
Successful completion of a drug screening and background check is mandatory.

Skills:

Compensation:
$35,332 - $40,380

Compensation may vary based on geographic location, job-related knowledge, skills, and experience. A comprehensive benefits package is available, depending on the position.

Company Culture:

We are committed to fostering an inclusive environment that aligns with our company mission to refresh the world and make a positive impact. We embrace a growth mindset, encouraging continuous learning and improvement. Our core values include curiosity, empowerment, inclusivity, and agility, which we believe contribute to our ongoing success. We are proud to be an Equal Opportunity Employer, promoting diversity and equality in the workplace.

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