Retail Operations Manager

5 days ago


Atlanta, Georgia, United States SSRG Cake, LLC - 07 Full time
Job Overview

SSRG Cake, LLC - 07 is seeking a highly skilled and experienced Retail Manager to oversee the day-to-day operations of our Retail Stores, Customer Service Center, and Merchandising Department.

Key Responsibilities
  • Operational Excellence: Ensure seamless execution of operational processes and procedures across all locations, driving continuous improvement and enhancing organizational effectiveness.
  • Leadership and Development: Provide guidance and support to Front of House associates, create and implement comprehensive training and development plans, and identify and cultivate talent throughout the organization.
  • Customer Satisfaction: Foster an environment that values creativity, fun, openness, and collaboration, and serve as a strategist for customer-facing activities to increase satisfaction and retention.
  • Compliance and Governance: Maintain compliance with regulatory requirements in all locations, ensuring consistency in operational success across the board.
  • Collaboration and Communication: Work closely with leaders of all departments to ensure the success of stores and the company as a whole, adjusting communication style to interact successfully with a variety of people and personalities.
Requirements
  • Business Acumen: Possess strong business acumen and decision-making prowess, with experience managing standards and expectations across multiple locations.
  • Time Management: Demonstrate excellent time management skills, with the ability to prioritize tasks and meet deadlines.
  • Communication and Interpersonal Skills: Exhibit high levels of composure and confidentiality, with the ability to adjust communication style to interact successfully with a variety of people and personalities.
  • Passion for Customer Service: Show a strong passion for customer service, with a background in Retail and Customer Service, including training and multi-location development.


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