Clinical Outreach Lead

4 days ago


Charlotte, North Carolina, United States Guidelight Health, Inc. Full time
Job Summary

We are seeking a highly motivated Clinical Outreach Lead to join our team at Guidelight Health, Inc. in Greater Charlotte. As a key member of our outreach efforts, you will be responsible for leading the charge in building relationships with clinical partners and providing resources to patients in need.

The ideal candidate will have 3+ years of relevant work experience, strong interpersonal and relationship-building skills, and the ability to energize, communicate, and build rapport at all levels of the organization.

Estimated Salary: $85,000 - $110,000 per year

About Us

Guidelight Health provides insurance-based intermediate levels of care that are structured, transformative, personalized and accessible. Our goal is to provide high-quality care to those who need it most.

Key Responsibilities
  • Be a valuable source of information for all things related to intermediate levels of care in mental health
  • Act as consultant to professionals (managed care organizations, therapists, psychiatrists, schools, health systems and other providers) and families looking to access services
  • Interface with admissions to ensure a seamless patient experience and drive census
  • Become knowledgeable of all Guidelight programs
  • Utilize a customer relationship management system to manage daily outreach activity
  • Participate in weekly team growth meetings
  • Create, build, and manage relationships with referral sources across priority markets
  • Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and solidify community partnerships
  • Design strategies to better support and engage referral partners
  • Deepen relationships with existing partners
  • Lead various educational meetings, marketing presentations, and networking events both in person and via conference call
  • Synthesize market feedback from partners, patients, and stakeholders to inform marketing and product strategies
  • Work closely with internal stakeholders to deliver on census targets
Requirements
  • Must be based in Greater Charlotte
  • 3+ years of relevant work experience
  • Microsoft Office proficiency
  • Strong interpersonal and relationship-building skills
  • Ability to energize, communicate, and build rapport at all levels of the organization
  • Ability to travel locally for meetings with potential clinical partners
  • Strong time management skills and the DNA of a goal-oriented self-starter
  • Comfort with video conferencing, leading and scheduling meetings and CRM
  • Experience presenting to and persuading executives and clinicians


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