Clinical Outreach Professional

3 weeks ago


Charlotte, North Carolina, United States Guidelight Health Full time
Job Description

About Us: Guidelight Health is a pioneering behavioral healthcare company dedicated to revolutionizing mental health care through cutting-edge PHP and IOP services. We are on a mission to redefine the industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing patient well-being.

As a fast-growing organization, we are building a team of passionate professionals who share our vision to reshape mental health care. The Director of Clinical Outreach will be a key player in leading outreach efforts in Greater Charlotte, driving community partnerships, and ensuring seamless patient experiences.

Responsibilities:

  • Establish relationships with clinical partners, managed care organizations, therapists, psychiatrists, schools, and health systems to promote Guidelight's programs.
  • Interface with admissions to ensure a smooth patient journey and drive census growth.
  • Become an expert in all Guidelight programs and provide valuable insights to patients, providers, and families.
  • Utilize a customer relationship management system to manage daily outreach activities.
  • Participate in weekly team growth meetings to align with census targets.
  • Create and maintain relationships with referral sources across priority markets.
  • Lead educational meetings, marketing presentations, and networking events to engage referral partners.
  • Synthesize market feedback from partners, patients, and stakeholders to inform marketing and product strategies.

Requirements:

  • Must be based in Greater Charlotte.
  • 3+ years of relevant work experience.
  • Microsoft Office proficiency.
  • Strong interpersonal and relationship-building skills.
  • Ability to energize, communicate, and build rapport at all levels of the organization.
  • Comfort with video conferencing, leading and scheduling meetings, and CRM.
  • Experience presenting to and persuading executives and clinicians.

Compensation: Estimated annual salary range $65,000 - $80,000 based on experience and location.



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