Front Office Team Lead

3 weeks ago


San Francisco, California, United States Highgate Hotels Full time
Job Title: Front Office Team Lead

The Front Office Team Lead is responsible for overseeing the daily operations of the Front Desk, ensuring that all guests receive exceptional service and that room revenue and occupancy are maximized.

Key Responsibilities:

  • Work closely with Sales and Reservations to fulfill special requests for groups and VIPs
  • Assist with guest reception and respond to social media feedback
  • Communicate effectively with guests, team members, and other departments
  • Lead guest service training initiatives within the front office department
  • Maintain a friendly and caring demeanor in a fast-paced environment
  • Demonstrate teamwork by cooperating with colleagues as needed

Requirements:

  • A 4-year college degree and at least 1 year of related experience required
  • Supervisory experience preferred
  • Proficiency in Windows and company-approved spreadsheets and word processing
  • Long hours and occasional overnight shifts may be required

Estimated Salary: $67,000/year


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