Front Office Manager Lead

3 weeks ago


San Diego, California, United States Crescent Services Full time

About Us

Unpretentious but prestigious, Crescent Services seamlessly blends contemporary comfort and boutique sophistication.

We are an equal opportunity employer and welcome applications from diverse candidates. As a Crescent Services team member, you will enjoy hotel room discounts at Marriott Branded properties worldwide and Crescent managed properties in North America for you and your family members.

About the Role

This is a senior-level position that oversees the front office operations of our property. The ideal candidate will have exceptional leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.

Job Responsibilities

  • Lead Front Desk Operations: Supervise Guest Service Agents, maintain a positive work environment, and ensure seamless delivery of front desk services to guests.
  • Guest Satisfaction: Respond to guest requests, resolve problems, and provide open communication to ensure optimal levels of guest satisfaction and repeat business.
  • Program Implementation: Implement company programs and supervise daily front desk operations to comply with standards, maximize revenues, and motivate associates to deliver quality service.
  • Team Management: Interview, hire, train, and recommend performance evaluations for new staff members.
  • Emergency Response: Remain calm and alert during emergency situations, serving as a role model for staff.

Requirements

  • Communication Skills: Effective communication skills in English with internal and external customers.
  • Relationship Building: Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Self-Starting Personality: Self-starting personality with an even disposition.
  • Professional Appearance: Professional appearance and manner at all times.
  • Basic Mathematical Skills: Basic mathematical skills and ability to access and accurately input information using a computer system.
  • Physical Abilities: Able to stand, walk, and continuously perform behind the front desk.

Estimated Salary: $65,000 - $85,000 per year, depending on experience.



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