Technical Solutions Specialist

4 weeks ago

Lincolnshire, Kentucky, United States LG Electronics Full time

Unlock the Power of Innovation at LG Electronics

As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all.

We are seeking a highly skilled Solution Engineer to join our dynamic team as part of the B2B Solutions Technical Sales Team. This is a home office-based role with 75% overnight travel within the USA and periodic weekend travel required.

Key Responsibilities:

  • Support assigned sales representative(s), region(s), and/or product(s) by attending sales meetings, addressing technical inquiries, assessing customer pain-points, and conveying solution requirements.
  • Provide pre and post-sales technical support to properly integrate LG solutions into customer projects.
  • Participate as a subject matter expert in product demonstrations, pre-sales meetings, and 'shoot-outs' against competitive solutions.
  • Collaborate cross-functionally with other teams, such as sales, operations, and customer support, to ensure customer satisfaction.
  • Attend periodic company and partner-hosted sales and marketing events to provide technical expertise and labor during product setup/teardown, and during the events to engage with attendees.
  • Perform onsite evaluation of customer facilities and equipment identified in the customer's scope of work.
  • Document and convey Voice of Customer (VOC) for technical product-related topics, such as requirements for future products/features, to appropriate internal representatives.
  • Advocate customer needs and innovative ideas to US and HQ Product Management teams.
  • Provide on-site training and consultation for LG system integration partners.
  • Provide quality technical support to establish and maintain long-term customer relationships.

Requirements:

  • Bachelor's Degree preferred in a technical subject, preferably with a System Integrator background.
  • Certified Technology Specialist-CTS (Preferred).
  • Minimum of 5 years of experience in technical product and solution sales, preferably in Hospitality technology, Audiovisual, DVLED, Collaborative displays, and Information Display industries.
  • Strong understanding of Content Management Systems (CMS) and LG Pro:Centric Solutions.
  • Strong A/V and/or IT technology background.
  • Knowledge in all MS Office Applications (Excel and PowerPoint).
  • Excellent Communication Skills and Presentation skills.
  • Initiative and ability to work in a multicultural environment.
  • Ability to work autonomously.
  • Strong customer service and relationship building skills.
  • Post-sale implementation and troubleshooting support.
  • Exemplary Interpersonal, time management, and decision-making skills.
  • Strong Analytical and problem-solving skills with the ability to organize and prioritize multiple tasks.
  • Aggressive self-starter with the ability to identify, utilize, and leverage internal resources.
  • Ability to document and escalate technical and project documentation.
  • Ability to travel 75% throughout the U.S.

LG Electronics is an Equal Opportunity Employer

We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

LG Electronics is committed to diversity, equity, and inclusion

We believe that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions, including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

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