**Lead Data Insights Manager**, **Customer Loyalty Strategist**, **Business Intelligence Analyst**

4 days ago

Mountain View, California, United States Rite Aid Full time
About the Role

We are seeking a highly skilled Lead Data Insights Manager to join our team at Rite Aid. As a key member of our Customer Loyalty team, you will be responsible for providing business partners with statistically sound insights, reports, and business models to support our marketing activities.

Key Responsibilities
  • Manage and lead the CRM/Loyalty team, including skill development and workload management.
  • Work with IT, Product, POS, and Digital teams to improve customer data, customer UX/UI, and reduce customer friction, data integrity risk, and fraud risk.
  • Champion for CRM/Loyalty in other departments, including Category Management, IT, Leadership, and be a subject matter expert in customer data, loyalty, and customer behavioral economics.
  • Leverage customer analytics to assist business partners with making informed decisions regarding marketing activities and recommend marketing strategies based on that data.
  • Leverage all resources, including agency, analytic, vendor, and internal financial information, to improve short and long-term results of all loyalty/CRM tactics and experiences.
  • Manage loyalty/CRM vendor and agency partners, including contracts, payments, and performance.
  • Support ad-hoc queries and other department requests for fraud, analysis, and other internal asks.
Requirements
  • 10 years of experience in Math, Statistics, Economics, Psychology/Consumer Behavior, or Analytics.
  • 10 years of experience in Retail.
  • 10 years of experience in leveraging large datasets of customer data, using statistical software such as SQL or SAS, and leveraging test-and-learn activity.
About Rite Aid

Rite Aid is a leading drugstore chain with a strong presence on both the East and West Coasts. We are committed to delivering whole health for life for communities around our country. Our RxEvolution strategy is re-imagining the neighborhood pharmacy as a destination for total health and wellness.

We believe in the power of pharmacy to provide trusted and accessible care that helps our customers go beyond healthy and get thriving. Our pharmacists are empowered to engage more with customers, and we are updating our product mix to favor better-for-you and free-from options that our customers value.

We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records. We are committed to diversity and inclusion in the workplace.

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