Client Relations Account Executive

2 weeks ago

Northampton, Massachusetts, United States HALO Full time

Job Type

Full-time

Position Overview

At HALO, we harness the potential of our clients' brands and elevate their narratives to engage the audiences that matter most. As a result, over 60,000 small- and mid-sized enterprises collaborate with HALO, establishing us as the global frontrunner in the branded merchandise sector.

In the role of Account Manager, you will contribute to HALO's expansion by serving as the primary sales liaison within a designated territory of accounts in the Channing Bete Company Program's Sales Group. Your responsibilities will include developing, nurturing, and sustaining customer relationships, ensuring a positive client experience, and driving revenue growth with medium-sized and large-order clients through proactive and reactive communication from an office-based setting.

Key Responsibilities

  • Achieve or surpass annual sales targets for the assigned territory within the Channing Bete Company Program's Sales Group.
  • Conduct a specified number of high-quality proactive telephone presentations daily tailored to prospects and clients from provided contact lists to meet monthly and annual call objectives.
  • Maintain detailed call notes daily in customer relationship management software (Salesforce).
  • Prepare and present sales proposals to current and potential clients through proactive and reactive telephone communications.
  • Independently oversee and manage all pre- and post-sale activities, ensuring the tracking of quotes and orders through to completion.
  • Collaborate with fellow Account Managers, Supervisory/Management staff, and Customer Service personnel to deliver exceptional customer service and sales support to existing and prospective clients.
  • Adjust call strategies or sales approaches in response to market changes, new funding opportunities, or emerging client needs.
  • Comprehend the requirements of clients/prospects to effectively position the value of Channing Bete Company products and services.
  • Proactively introduce new products/services as necessary.
  • Perform additional duties as assigned.
Qualifications
  • Bachelor's degree or a minimum of 1 year of experience in Telemarketing, Customer Service, or Account Management.
  • Proficient in Windows-based Microsoft applications.
  • Experience with customer relationship management software (e.g., Salesforce).
  • Demonstrated ability to thrive in a team-oriented environment while also working independently.
  • Strong phone sales capabilities, excellent articulation, active listening skills, and effective communication (both written and verbal).
  • Exceptional time management skills, with the ability to prioritize tasks and lead projects to completion.
What to Expect at HALO
  • Career Growth: At HALO, we prioritize internal promotions. Our remarkable growth in recent years is largely due to promoting from within. You will have the chance to advance your career by learning from industry leaders and gaining access to HALO's influential global network.
  • Work Culture: We foster a positive work environment characterized by creativity, inclusion, and determination. Our commitment to diversity fuels our innovation, and we thrive on mutual respect and equity in all our endeavors.
  • Recognition: Your achievements will be celebrated here. Colleagues will acknowledge your milestones, and you will have opportunities to earn rewards that can be converted into gift cards, trips, and merchandise.
  • Work-Life Balance: We offer flexible schedules to help you manage professional and personal responsibilities effectively.
  • Wellness Benefits: HALO provides comprehensive benefits to support your overall well-being, including mental health resources, medical, dental, and vision insurance, and retirement savings plans.
HALO is an equal opportunity employer committed to creating an inclusive environment for all employees. We value diversity and seek to recruit, develop, and retain the most talented individuals.

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