Senior Analyst in Business Operations

2 weeks ago


Minneapolis, Minnesota, United States Optum Full time
Company Overview
Optum is a worldwide organization dedicated to enhancing healthcare through technology, assisting millions in achieving healthier lifestyles. Our team is committed to improving health outcomes by linking individuals with essential care, pharmacy benefits, data, and resources. We foster a culture rooted in diversity and inclusion, with talented colleagues, comprehensive benefits, and opportunities for career advancement. Join us in making a difference in the communities we serve as we strive for global health equity.

Position Summary
We are looking for a proficient Senior Business Analyst to join our Marketing Technology team, playing a crucial role in Allina Health's business transformation. This position involves dual responsibilities as a Business Analyst and Administrator, focusing on application configuration, primarily within Salesforce.

Key Responsibilities
  • CRM Administration: Oversee the primary administration and customization of Salesforce Health Cloud and related applications. Maintain user security and troubleshoot functional discrepancies.
  • Analysis and Documentation: Identify business and functional requirements, develop models for user evaluation, and manage complex requirement conflicts.
  • Customer Management: Prepare technical reports, implement solutions to business challenges, and provide training for end-users.
  • Vendor Management: Coordinate vendor onboarding, maintain communication, and optimize application features in line with business goals.
  • Project Management: Manage complex projects, develop plans, and lead project teams to ensure successful outcomes.
  • Team Leadership: Mentor junior analysts and foster a collaborative team environment.

Qualifications
Required:
  • 5+ years of experience as a Business Analyst utilizing Agile Methodology.
  • 3+ years of experience with Salesforce administration or similar CRM platforms.
  • 1+ years of experience with CRM systems.
Preferred:
  • Salesforce Administrator certification.
  • Experience with Health Cloud and Agile/Scrum methodologies.
  • Knowledge of programming languages such as Apex, HTML, and SQL.

At Optum, we are committed to creating a diverse and inclusive environment where everyone has the opportunity to thrive. We believe in the importance of equitable care and are dedicated to addressing health disparities.

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