Senior Analyst for Business Solutions
2 weeks ago
Optum is a global leader in healthcare solutions, leveraging technology to enhance the well-being of millions. By joining our team, you will contribute to improving health outcomes by connecting individuals with essential care, pharmacy benefits, data, and resources. Our culture is rooted in diversity and inclusion, with talented colleagues, comprehensive benefits, and opportunities for career advancement. Together, we can make a significant impact on the communities we serve and promote health equity worldwide.
Role Overview
We are looking for a proficient Senior Business Analyst to become a vital part of our Marketing Technology team. This role is essential in facilitating Allina Health's business transformation, focusing on the foundational build of their CRM ecosystem, particularly utilizing Salesforce.
Key Responsibilities
- CRM Administration: Oversee the administration and customization of Salesforce Health Cloud and related applications. Ensure user security and maintain operational efficiency.
- Analysis and Documentation: Define business and functional requirements, develop prototypes, and validate resource needs while managing complex requirement conflicts.
- Customer Management: Prepare technical reports, implement solutions to business challenges, and provide training for end-users.
- Vendor Management: Coordinate the onboarding of new vendors and maintain effective communication to optimize application functionality.
- Project Management: Lead medium to large projects, developing plans and monitoring performance to meet business needs.
- Team Leadership: Mentor junior analysts and foster a collaborative team environment.
Qualifications
Required:
- 5+ years of experience as a Business Analyst with a focus on Agile methodologies.
- 3+ years of experience in Salesforce administration or similar CRM platforms.
- 1+ years of experience with CRM systems.
- Salesforce Administrator certification.
- Experience with Health Cloud.
- Knowledge of Agile/Scrum principles.
- Familiarity with programming languages such as Apex, HTML, and SQL.
At Optum, we are dedicated to fostering a diverse and inclusive workplace. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to addressing health disparities and improving health outcomes for all.
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