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Customer Engagement Associate
2 months ago
Customer Service Representative (Seasonal)
at MLB Network
We are seeking temporary seasonal team members with a robust background in customer service and a collaborative mindset to deliver outstanding support to our subscribers. Your role will involve addressing customer inquiries related to billing, product details, technical assistance, and general programming queries in a dynamic environment.
Key Responsibilities:
- Respond to customer inquiries with professionalism and efficiency.
- Provide accurate information regarding products and services.
- Assist customers with technical support and troubleshooting.
- Maintain a positive and proactive approach in all interactions.
Qualifications:
To be successful in this role, candidates should possess:
- 1-2 years of experience in customer service.
- Exceptional verbal and written communication skills.
- Basic technical support capabilities.
- Familiarity with connected and mobile devices.
- Strong organizational and interpersonal skills.
- Proficient computer skills.
- Experience with Salesforce CRM and Talkdesk is advantageous.
Additional Information:
Candidates must be available to work a flexible schedule, including evenings and weekends. MLB Network fosters a culture of growth, teamwork, and professionalism, and we are committed to empowering our employees to excel in their roles. We offer comprehensive medical, dental, and vision benefits, with premiums fully covered by the employer.
MLB Network is proud to be an equal opportunity employer, dedicated to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are committed to ensuring equal employment opportunities for all individuals.
