Customer Support and Community Engagement Lead

1 month ago


New York, New York, United States New York Pilates Full time
Customer Support and Community Engagement Lead

We are seeking a highly skilled and experienced Customer Support and Community Engagement Lead to join our team at New York Pilates. As a key member of our support team, you will be responsible for providing exceptional customer service and fostering a positive community engagement experience for our members.

Key Responsibilities:

  • Manage customer inquiries and provide timely resolutions via Intercom.
  • Foster member engagement through forums and social media.
  • Drive sales through product education and community outreach.
  • Oversee event requests and planning, collaborating with partners for successful execution.
  • Streamline support processes by integrating Intercom with other tools.
  • Analyze feedback and support metrics to guide improvements.

Requirements:

  • 2+ years proven experience in customer support or community management.
  • Bachelor's degree in business or related field, preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work independently and manage multiple tasks effectively.
  • Familiarity with customer support tools and community engagement platforms, Intercom preferred.

Bonus Points:

  • Love for Pilates and group fitness classes.
  • Demonstrated history of co-collaborating with teams.
  • Experience with using and building out a digital platform.

The Offer:

We are committed to building a diverse and inclusive team at New York Pilates. As a Customer Support and Community Engagement Lead, you will receive a competitive compensation package, including a $32.50/hour rate for full-time hourly, non-exempt option. You will also enjoy a range of benefits, including PTO, tuition assistance, medical and 401k plans, and a free NYP membership.



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