Customer Support and Community Engagement Lead
1 month ago
We are seeking a highly skilled and experienced Customer Support and Community Engagement Lead to join our team at New York Pilates. As a key member of our support team, you will be responsible for providing exceptional customer service and fostering a positive community engagement experience for our members.
Key Responsibilities:
- Manage customer inquiries and provide timely resolutions via Intercom.
- Foster member engagement through forums and social media.
- Drive sales through product education and community outreach.
- Oversee event requests and planning, collaborating with partners for successful execution.
- Streamline support processes by integrating Intercom with other tools.
- Analyze feedback and support metrics to guide improvements.
Requirements:
- 2+ years proven experience in customer support or community management.
- Bachelor's degree in business or related field, preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and manage multiple tasks effectively.
- Familiarity with customer support tools and community engagement platforms, Intercom preferred.
Bonus Points:
- Love for Pilates and group fitness classes.
- Demonstrated history of co-collaborating with teams.
- Experience with using and building out a digital platform.
The Offer:
We are committed to building a diverse and inclusive team at New York Pilates. As a Customer Support and Community Engagement Lead, you will receive a competitive compensation package, including a $32.50/hour rate for full-time hourly, non-exempt option. You will also enjoy a range of benefits, including PTO, tuition assistance, medical and 401k plans, and a free NYP membership.
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