Guest Experience Specialist

2 weeks ago


Kansas City, Missouri, United States KMG Hotels Full time

Hilton Garden Inn Kansas City Airport is seeking a dedicated Guest Experience Specialist to provide exceptional service and ensure a memorable stay for every guest.

As the first point of contact, you will play a vital role in creating a positive impression and setting the tone for our guests' experience. Your warm hospitality and knowledge will guide them throughout their journey with us, from check-in to check-out.

Responsibilities:
  • Guest Welcome & Check-In: Warmly greet arriving guests, efficiently process check-in procedures, and provide clear information about hotel amenities and services.
  • Accommodation Management: Assign guest rooms, ensure room readiness, and address any guest requests or concerns promptly and professionally.
  • Information & Assistance: Offer helpful recommendations for local attractions, dining options, and transportation services. Respond to guest inquiries with accuracy and enthusiasm.
  • Guest Relations: Maintain a friendly and approachable demeanor, actively listen to guest feedback, and strive to exceed expectations.
  • Operational Support: Assist with various administrative tasks, such as handling phone calls, managing reservations, and maintaining accurate records.
Skills & Qualifications:

We are seeking a highly motivated individual with excellent communication and interpersonal skills. Prior experience in the hospitality industry is preferred, but not required. A genuine passion for providing exceptional customer service is essential.



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