Guest Experience Specialist

2 months ago


Kansas City, Missouri, United States KMG Hotels Full time

SpringHill Suites by Marriott at World's of Fun offers guests an upper-moderate priced casual comfort hotel. Working here means contributing to a welcoming and memorable experience for every visitor.

We are seeking a dedicated Guest Experience Specialist to join our team. In this role, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and exceeds expectations.

Responsibilities
  • Provide exceptional customer service by greeting guests warmly, addressing inquiries promptly, and resolving any issues efficiently.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Process reservations, payments, and other transactions accurately and professionally.
  • Maintain a clean and organized front desk area, creating a welcoming atmosphere for guests.
  • Collaborate with other team members to ensure smooth hotel operations and guest satisfaction.
Qualifications
  • Previous experience in a customer-facing role within the hospitality industry is preferred.
  • Excellent communication, interpersonal, and problem-solving skills are essential.
  • Strong organizational and time management abilities to handle multiple tasks efficiently.
  • Proficiency with hotel reservation systems and computer software.

At KMG Hotels, we value our employees and offer a supportive work environment. If you are passionate about providing exceptional guest experiences and thrive in a fast-paced setting, we encourage you to apply.



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