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Technology Support Manager

2 months ago

New York, New York, United States Skadden Arps Full time
About the Role

We are seeking a highly skilled Technology Support Manager to join our team at Skadden Arps. As a key member of our technology team, you will be responsible for managing the technology oversight for our office's daily activities, including managing absences, timekeeping, and the distribution of daily tasks.

Key Responsibilities
  • Manage the technology infrastructure and ensure a consistent, timely, and high-quality level of technology support for the office.
  • Assist with the planning, staffing, and implementation of technology projects in conjunction with the Regional Technology Manager and the White Plains engineers.
  • Develop and implement operational standards and escalation procedures to ensure service levels are maintained at a consistent level.
  • Set department goals in relation to areas of responsibility and assess department needs, making recommendations as appropriate.
  • Ensure a consistent and high level of customer service and responsiveness among the Technology department.
  • Oversee and ensure proper maintenance and day-to-day operation of all department functions.
  • Maintain accurate records of inventory and update and communicate to appropriate departments the schedule of equipment replacements.
  • Ensure the security of the Firm's systems through awareness and training of Technology staff.
  • Participate in the interviewing, selection, and training process in coordination with Human Resources.
  • Consult with the Office Administrator and Human Resources regarding employment issues and policy and procedural changes.
  • Implement and uphold department and Firm policies and procedures.
  • Establish and maintain effective working relationships with clients, attorneys, staff, and inter-departmental relationships.
  • Negotiate contracts and maintain relationships with local vendors in liaison with the Regional Technology Support Manager and the Assistant Director of Technology Support.
  • Prepare annual Technology budgets in coordination with the Office Administrator, Accounts Department, the Regional Technology Support Manager, and the Assistant Director of Technology Support.
  • Responsible for the assessment and purchasing of local hardware, software, and other IT supplies within established budgets in liaison with the Regional Technology Support Manager.
  • Maintain all local assets responsibly.
  • Participate, as required, on Firm Technology committees relating to global standards.
  • Perform daily tasks in line with the Technology analyst position as required.
Requirements
  • Bachelor's degree in Computer Science, IT Management or related field or equivalent work experience.
  • Minimum of five years of supervisory experience in technology-related environment.
  • Ability to administer Firm policies and procedures with regard to Skadnet desktop applications.
  • Thorough knowledge of computer networks, hardware, and software.
  • Thorough knowledge of standard Skadden applications.
  • Ability to provide in-depth analysis of various software applications.
  • Current knowledge of industry best practices, trends, and techniques.
  • Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
  • Knowledge and implementation of the annual budget process.
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing.
  • Demonstrates close attention to detail.
  • Excellent analytical, troubleshooting, organizational, and planning skills.
  • Demonstrated experience with leading and supervising others.
  • Ability to administer Firm policies and procedures.
  • Ability to handle multiple projects and shifting priorities.
  • Ability to handle sensitive matters and maintain confidentiality.
  • Ability to organize and prioritize work and delegate effectively.
  • Ability to work well in a demanding and fast-paced environment.
  • Ability to work well independently as well as effectively within a team.
  • Ability to use discretion and exercise independent and sound judgment.
  • Flexibility to travel.
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
About Skadden Arps

Skadden Arps is a global law firm with a reputation for excellence and innovation. We are committed to providing our clients with the highest quality legal services and to fostering a culture of teamwork, collaboration, and mutual respect.

Benefits

We offer a comprehensive benefits package, including competitive salaries, year-end discretionary bonuses, comprehensive health care, savings plan/401(k), and voluntary benefits. We also offer generous paid time off, paid leave options, including parental leave, in-classroom, remote, and on-demand learning and professional development opportunities, robust well-being classes and programs, and opportunities to give back and make an impact in local communities.