Technology Support Manager

3 weeks ago

New York, New York, United States Skadden Arps Full time
About the Role

We are seeking a highly skilled Technology Support Manager to join our team at Skadden Arps. As a key member of our technology department, you will be responsible for managing the technology oversight for our office's daily activities, including managing absences, timekeeping, and the distribution of daily tasks.

This role will ensure a consistent, timely, and high-quality level of technology support for our office. Responsibilities include assisting with the planning, staffing, and implementation of technology projects in conjunction with the Regional Technology Manager and the White Plains engineers, along with budget management.

You will also be responsible for maintaining hardware and software inventories for the office, implementing and enforcing the firm's technology policies, and acting as a liaison between departments for all technology needs.

Key Responsibilities
  • Develops, implements, and manages operational standards and escalation procedures to ensure service levels are maintained at a consistent level.
  • Sets department goals in relation to areas of responsibility; assesses department needs and makes recommendations as appropriate.
  • Ensures a consistent and high level of customer service and responsiveness among the Technology department.
  • Assists in overseeing and ensuring proper maintenance and day-to-day operation of all department functions.
  • Maintains accurate records of inventory and updates and communicates to appropriate departments the schedule of equipment replacements.
  • Ensures the security of the Firm's systems through awareness and training of Technology staff.
  • Participates in the interviewing, selection, and training process in coordination with Human Resources.
  • Consults with the Office Administrator and Human Resources regarding employment issues and policy and procedural changes.
  • Implements and upholds department and Firm policies and procedures.
  • Establishes and maintains effective working relationships with clients, attorneys, staff, and inter-departmental relationships.
  • Negotiates contracts and maintains relationships with local vendors in liaison with the Regional Technology Support Manager and the Assistant Director of Technology Support.
  • Prepares annual Technology budgets in coordination with the Office Administrator, Accounts Department, the Regional Technology Support Manager, and the Assistant Director of Technology Support.
  • Responsible for the assessment and purchasing of local hardware, software, and other IT supplies within established budgets in liaison with the Regional Technology Support Manager.
  • Maintains all local assets responsibly.
  • Participates, as required, on Firm Technology committees relating to global standards.
  • Performs daily tasks in line with the Technology analyst position as required.
Requirements
  • Bachelor's degree in Computer Science, IT Management or related field or equivalent work experience.
  • Minimum of five years of supervisory experience in technology related environment.
About Skadden Arps

Skadden Arps is a leading global law firm with a reputation for excellence and innovation. We are committed to providing our clients with the highest level of service and expertise, and we are seeking a talented and dedicated individual to join our team.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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