Technology Support Specialist

4 weeks ago

New York, New York, United States Skadden Arps Slate Meagher and Flom LLP Full time
About the Role

We are seeking a highly skilled Technology Support Analyst to join our team at Skadden Arps Slate Meagher and Flom LLP. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff and ensuring the smooth operation of our technology infrastructure.

Key Responsibilities
  • Provide technical support for software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony, and security systems.
  • Offer a high level of customer service, accurate reporting, and teamwork with other local technology staff and the Firm's central resources.
  • Work under the direction of Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager.
  • Respond to local and central telephone helpline, support tickets, and e-mail, assess problems, and offer assistance.
  • Provide application support for both local installations and Citrix-based applications.
  • Assemble, install, configure, test, image, troubleshoot, and repair hardware and peripherals.
  • Provide assistance and advice on technology allowance purchases for attorneys.
  • Provide support, troubleshooting, and repair for laptops and desktops.
  • Assist with remote site access, Firm's audio visual setup requirements, and off-site technology set-ups as required.
  • Maintain data room components, data closets, and troubleshoot networking issues in conjunction with the Technology Manager/Supervisor.
  • Support all personnel adds, moves, and changes.
  • Service, document, and provide loaner equipment in accordance with Firm policies.
  • Maintain accurate inventory records.
  • Establish and maintain effective working relationships with clients, attorneys, and staff.
  • Ensure the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
  • Help maintain Firm policies and procedures in relation to computer technology.
  • Provide basic induction training on technology systems, mobile device usage, and basic software usage.
  • Provide software training based upon modules created by the global training department.
Requirements
  • Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry, and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems-Windows and Mac.
  • Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems.
  • Ability to maintain continuous concentration, alertness, and attention to detail.
  • Basic understanding of hardware and software used for building security systems.
  • Strong customer service skills.
  • Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing.
  • Ability to handle multiple projects and shifting priorities.
  • Ability to handle sensitive matters and maintain confidentiality.
  • Ability to organize and prioritize work.
  • Ability to work well in a demanding and fast-paced environment.
  • Ability to work well independently as well as effectively within a team.
  • Flexibility to travel.
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
Education and Experience

High School diploma or equivalent. Minimum of three years previous related work experience inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware, and software.

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community, and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion, equity, and drawing on the strength of a wide spectrum of diverse talent only make us better and is vital to the Firm's success. Our goal is for everyone at the Firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and professional staff.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

  • Competitive salaries and year-end discretionary bonuses.
  • Comprehensive health care (medical, dental, vision), savings plan/401(k), and voluntary benefits.
  • Generous paid time off.
  • Paid leave options, including parental.
  • In-classroom, remote, and on-demand learning and professional development opportunities.
  • Robust well-being classes and programs.
  • Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits

Salary Details

The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details: $80,000 - $90,000

EEO Statement

Skadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Winnie Feng at (212) 735-3037.

Skadden EEO and Affirmative Action Policy

Applicants Have Rights Under Federal Employment Law

In accordance with the Transparency in Coverage Rule,

click here to review machine-readable files made available by UnitedHealthcare:

Transparency in Coverage

  • IT Support Specialist

    4 weeks ago

    New York, New York, United States Gotham Technology Group Full time

    Help Desk SpecialistGotham Technology Group is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Provide exceptional customer service and technical support to clients via phone, email, and in-person....

  • Technical Support Specialist

    1 month ago

    New York, New York, United States QT Communications & Technology Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at QT Communications & Technology. As a Technical Support Specialist, you will be responsible for providing technical support to our clients by researching and answering questions, troubleshooting problems, and maintaining...

  • Senior Technology Support Specialist

    1 month ago

    New York, New York, United States LanceSoft Full time

    Job SummaryWe are seeking a highly skilled and experienced Technology Support Specialist to join our Executive Service Team at LanceSoft. The successful candidate will be responsible for delivering exceptional technology support to our senior managers, ensuring seamless execution of their roles through technology.Key Responsibilities:Provide expert-level...

  • Equities Technology Support Specialist

    3 weeks ago

    New York, New York, United States Cantor Fitzgerald Full time

    **Join the Cantor Equities Team as a Trade Desk Support Specialist**The Cantor Equities Technology Trade Desk Support team is responsible for delivering exceptional support to various equity products and processes. Key responsibilities include:Providing business support, strategy, and prioritization to the Cantor Equities businessCollaborating with the...

  • Field Technology Specialist

    4 weeks ago

    New York, New York, United States Bowlero Corporation Full time

    Job SummaryThe Field Technology Specialist is a critical role within Bowlero Corporation, responsible for ensuring the smooth operation of technical equipment at our entertainment centers. This position requires a unique blend of technical expertise, customer service skills, and adaptability.Key ResponsibilitiesTrain and support center staff in servicing...

  • In-School Technology Support Specialist

    4 weeks ago

    New York, New York, United States PRACTICE Benefit Corp Full time

    Job OverviewWe are seeking a highly skilled In-School Technology Support Specialist to join our team at PRACTICE Benefit Corp. The successful candidate will be responsible for providing comprehensive IT support within the school environment, ensuring the smooth operation of all technology used in the school.Key Responsibilities:IT Support:Provide timely and...

  • Technology Support Specialist

    4 weeks ago

    New York, New York, United States Skadden Arps Full time

    Job SummaryWe are seeking a highly skilled Technology Support Analyst to join our team at Skadden Arps. As a key member of our IT department, you will be responsible for providing technical support to our staff and ensuring the smooth operation of our technology systems.Key ResponsibilitiesProvide technical support to staff members, including troubleshooting...

  • Airport Technology Support Specialist

    4 weeks ago

    New York, New York, United States AeroCloud Systems Full time

    AeroCloud Systems is seeking a skilled Airport Technology Support Specialist to join our team. As a key member of our Delivery, Implementation and Support (DIS) team, you will be responsible for ensuring the successful implementation and go-live support of our software and associated equipment in airports across the US and neighboring territories.### Key...

  • Senior Technology System Support Specialist

    1 month ago

    New York, New York, United States Columbia University Full time

    Job SummaryColumbia University seeks a highly skilled Senior Technology System Support Specialist to join its team. Reporting to the Director of Technology Systems, this individual will plan, lead, and execute hardware and software support and maintenance activities for Public Safety department systems, client computers, and mission-critical applications.Key...

  • Technology Implementation Specialist

    4 weeks ago

    New York, New York, United States Universal Processing Full time

    Job Title: Technology Implementation SpecialistJob Summary:We are seeking a highly skilled Technology Implementation Specialist to join our team at Universal Processing, LLC. As a key member of our team, you will be responsible for deploying and implementing payment technologies, including standalone terminals, mobile payment solutions, online gateways, and...

  • Senior Technology Support Specialist

    4 weeks ago

    New York, New York, United States LanceSoft Full time

    Job SummaryLanceSoft is seeking a highly skilled Technology Operations Manager to join our Executive Service Team. As a key member of our team, you will be responsible for delivering exceptional technology support to our senior managers.Key ResponsibilitiesProvide a single point of contact for all IT-related issues to senior managementTroubleshoot desktop...

  • Technology Solutions Specialist

    4 weeks ago

    New York, New York, United States Actalent Full time

    Job Title: Technology Solutions SpecialistJob DescriptionAs a Technology Solutions Specialist, you will be responsible for designing and implementing telecommunications and structured cabling systems, security systems including access control, video surveillance, and intrusion detection. You will create Revit families and assist with symbiology creation for...

  • Production Technology Specialist

    3 weeks ago

    New York, New York, United States Prose on Pixels Full time

    Job SummaryWe are looking for a highly skilled Production Technology Specialist to join our team at Prose on Pixels. As a key member of our production technology team, you will provide technical support to our staff and collaborate with artists and producers to troubleshoot technical challenges.ResponsibilitiesProvide technical support to our staff at our...

  • Legal Technology Support Specialist

    4 weeks ago

    New York, New York, United States Tripoint Search Full time

    Job SummaryTripoint Search is seeking a skilled Legal Technology Help Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our users, troubleshooting issues, and maintaining accurate records of all maintenance, inventory, and security measures associated with our IT equipment.Key...

  • Surgical Technology Specialist

    4 weeks ago

    New York, New York, United States Diverse Lynx Full time

    Job Summary:At Diverse Lynx, we are seeking a skilled Surgical Technology Specialist to join our team. As a Surgical Technology Specialist, you will be responsible for assisting surgeons and medical professionals during surgical procedures. This is a fantastic opportunity to work in a fast-paced environment and utilize your technical skills to make a real...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States Gotham Technology Group Full time

    Job Title: Jr. Desktop/Helpdesk Support AnalystLocation: New York, NYType: 6-12 month contractShift: 10:00 AM - 7:00 PMAbout the Role:Gotham Technology Group is seeking a Jr. Desktop/Helpdesk Support Analyst to join their team. The ideal candidate will have a strong foundation in IT support and excellent customer service skills.Key Responsibilities:Provide...

  • Technology Audit Specialist

    1 month ago

    New York, New York, United States The Goldman Sachs Group Full time

    Job SummaryWe are seeking a highly skilled Technology Audit Specialist to join our team at The Goldman Sachs Group. As a key member of our Internal Audit department, you will play a critical role in ensuring the effectiveness of our internal controls and risk management frameworks.Your primary responsibilities will include performing and completing scoping...

  • Technical Support Specialist

    4 weeks ago

    New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Job DescriptionThe Technical Support Specialist role involves delivering high-quality technical support through various communication channels. This position requires a blend of technical expertise and customer service-oriented tasks. Candidates should possess experience in troubleshooting, replicating, and resolving technology issues.Key...

  • IT Support Specialist

    4 weeks ago

    New York, New York, United States Aritzia Full time

    THE TEAMThe mission of the Technology Service Excellence Department is to provide exceptional service and support to our teams across the organization.THE OPPORTUNITYAritzia is growing, and our Service Desk team is expanding to meet the needs of our growing business. This is a unique opportunity to be part of a team that provides technical support and...

  • IT Support Specialist

    4 weeks ago

    New York, New York, United States Top Tier Reps LLC Full time

    Job Summary:Top Tier Reps LLC is seeking a skilled IT Support Specialist to join our team in New York. As an IT Support Specialist, you will be responsible for delivering technical solutions and support, managing daily IT operations, and providing technology assistance for meetings and events.Key Responsibilities: Offer technical support and solutions,...