Multi-Axis Technology Expert

2 months ago


Grand Rapids, Michigan, United States Multiax Technologies Full time
Job Overview

We are seeking a highly skilled and experienced CNC Machining Systems Specialist to join our technical support team at Multiax Technologies. As a key member of our team, you will play a critical role in ensuring the optimal performance and reliability of our multi-axis CNC machining systems for our clients.

Key Responsibilities
  • Installation and Maintenance: Install, set up, and configure multi-axis machining systems at client locations, perform routine maintenance and inspections to ensure equipment reliability.
  • On-Site Support: Coordinate and schedule on-site visits to client facilities for complex technical support and maintenance.
  • Repair and Adjustment: Conduct thorough inspections, repairs, and adjustments to CNC machines to address issues efficiently.
  • Training and Education: Conduct training sessions for clients on the operation, maintenance, and troubleshooting of CNC machining systems. Develop comprehensive training materials and documentation.
  • Documentation and Reporting: Maintain detailed records of repairs and maintenance activities and provide detailed reports to clients and internal teams.
  • Continuous Improvement: Stay updated on the latest advancements in CNC technology, software updates, and industry best practices.
  • Collaboration and Communication: Communicate extensively with internal teams to enhance technical support processes and optimize customer satisfaction.
  • Customer Relationship Management: Cultivate strong relationships with customers.
Requirements
  • Excellent Communication Skills: Excellent verbal and written communication skills, ability to convey technical concepts effectively.
  • Customer Focus: Customer-focused mindset with a passion for delivering high-quality technical support and building lasting relationships.
  • Travel Requirements: Willingness to travel occasionally for on-site support and customer visits.
  • Troubleshooting and Problem-Solving: Strong aptitude for troubleshooting and resolving common technical issues efficiently.
  • CNC Programming and Operation: Proficiency in CNC programming, operation, and troubleshooting.
  • CAD/CAM Software and CNC Machine Controls: Strong knowledge of CAD/CAM software and CNC machine controls (e.g., OSAI, Fanuc, Siemens, Hass).
  • Problem-Solving and Attention to Detail: Exceptional problem-solving abilities and attention to detail.
Education and Experience
  • Minimum Education: Minimum of 2 years in Engineering, Operations, or related field.
  • Technical Certification: Associate degree or equivalent technical certification in Mechanical Engineering, Electrical Engineering, or a related field.
  • Work Experience: Proven experience as a Service Technician or CNC machining systems in a manufacturing or machining environment.
Physical Requirements
  • Manual Dexterity: Manual dexterity.
  • Lifting Requirements: Must be able to lift 50 pounds.

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