Care Coordination Supervisor

7 days ago


Springfield, Illinois, United States Centene Corporation Full time
About the Role

As a Care Coordination Supervisor at Centene Corporation, you will play a vital role in ensuring the delivery of high-quality care services to our members. This position requires a strong leader who can supervise care coordination activities, monitor documentation, and work collaboratively with the care management team to ensure effective care delivery.

Key Responsibilities
  • Supervise care coordination team members to ensure compliance with contractual requirements and regulatory guidelines
  • Monitor and review care coordination documentation, including transition of care and service assessments
  • Assign caseloads to care coordination team members based on state and contractual requirements and member needs
  • Work with the care management team to ensure effective care delivery and address member needs
  • Evaluate care coordination team performance and provide feedback on performance, goals, and career milestones
  • Provide coaching and guidance to care coordination team members to improve continuity of care across services
  • Assist with onboarding, hiring, and training care coordination team members
  • May oversee telephonic, digital, home, and/or other site outreach to assess member needs and collaborate with resources
  • Ensure adherence to service level, quality, and KPI expectations
  • Lead and champion change within scope of responsibility
Requirements

This role requires a Bachelor's degree and 4+ years of related experience. Alternatively, equivalent experience acquired through accomplishments of applicable knowledge, duties, scope, and skill reflective of the level of this position.

What We Offer

Centene Corporation offers a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office work schedules.



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