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Care Coordination Supervisor

2 months ago

Springfield, Illinois, United States Centene Corporation Full time
Job Summary

We are seeking a highly skilled Care Coordination Supervisor to join our team at Centene Corporation. As a key member of our care management team, you will be responsible for supervising care coordination activities to ensure that our members receive the best possible care.

Key Responsibilities
  • Supervise care coordination team members to ensure that they are delivering high-quality services to our members.
  • Monitor and review care coordination documentation to ensure compliance with contractual requirements and regulatory guidelines.
  • Assign caseloads to care coordination team members based on state and contractual requirements and member needs.
  • Work with the care management team to ensure effective and appropriate care of our members.
  • Ensure that standards of practice and policies are compliant with contractual requirements and regulatory guidelines.
  • Educate and provide guidance and resources to the care coordination team to address member and provider issues and concerns.
  • Evaluate care coordination team performance and provide feedback on performance, goals, and career milestones.
  • Provide coaching and guidance to the care coordination team to improve continuity of care across services.
  • Assist with onboarding, hiring, and training care coordination team members.
  • May oversee telephonic, digital, home, and/or other site outreach to assess member needs and collaborate with resources.
  • Ensure adherence to service level, quality, and KPI expectations.
  • Lead and champion change within scope of responsibility.
Requirements
  • Requires a Bachelor's degree and 4+ years of related experience.
  • Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope, and skill reflective of the level of this position.
What We Offer
  • Competitive pay
  • Health insurance
  • 401K and stock purchase plans
  • Tuition reimbursement
  • Paid time off plus holidays
  • A flexible approach to work with remote, hybrid, field, or office work schedules