Data Center Server Break Fix Specialist

1 day ago


Quincy, Massachusetts, United States Milestone Technologies Full time
About the Role

We are seeking a highly skilled Data Center Server Break Fix Technician to join our team at Milestone Technologies. As a key member of our data center operations team, you will be responsible for providing top-notch technical support and maintenance services to our customers.

Key Responsibilities
  • Diagnose and resolve server hardware issues in a timely and efficient manner
  • Perform routine maintenance tasks, including server upgrades and replacements
  • Collaborate with internal engineering teams and vendors to resolve complex technical issues
  • Install and arrange new equipment for data centers
  • Perform internal system component upgrades
  • Utilize customers' infrastructure management system tools to troubleshoot and identify server issues
  • Update inventory information as specified in the process and directives
  • Support routine audits and special move projects
  • Contribute to the development and implementation of Standard Operating Procedures (SOPs) and Maintenance of Procedures (MOPs)
Requirements
  • 1-3 years of hands-on computer/server hardware break-fix experience in a data center environment
  • 1-3 years' experience with Linux OS
  • Ability to read and create server build plans
  • Knowledge of computer applications
  • Knowledge of service management or ticketing system
  • Effective communication and listening skills, written and verbal fluency in English
  • Excellent customer service mindset willing to meet and exceed customer expectations
  • Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products
  • Previous ticket system exposure
  • Self-motivated, professional, and high level of attention to detail
  • Driven, self-motivated to continuously improve
  • Eager to learn and fast learner
  • Willingness to adapt to different learning styles in training new technicians
  • Adaptable, able to work independently and a proactive team-player
  • Able to work well in isolation and on repetitive tasks
  • Capable of multitasking with high level of attention to detail
  • Able to mentor and train peers
  • Able to safely lift and move a minimum of fifty (50) pounds
Preferred Qualifications
  • College degree or equivalent in a technology-related field


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