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Data Specialist

2 months ago

Quincy, Massachusetts, United States Volunteers of America Massachusetts Full time
Job Title: Data Specialist

We are seeking a highly skilled Data Specialist to join our team at Volunteers of America Massachusetts. As a Data Specialist, you will play a critical role in supporting the administrative operations and compliance of our Supportive Services for Veteran Families program.

About the Role:

The Data Specialist will be responsible for overseeing and evaluating the day-to-day and future electronic records needs of SSVF case management programs. This includes managing methods to support workflow, quality assurance, access/sharing, internal reporting, and external data upload/download for the program.

You will work closely with Case Management staff to provide training and advice on systems, methods, equipment, and software/apps. Additionally, you will work directly with the SSVF Program Director and IT consultants and contractors to provide statistics, measure outcomes, and explain the impact the program is making.

Key Responsibilities:
  • Provide support in the creation of custom reporting tools as well as reporting for operational program requirements.
  • Ensure records compliance with federal and state mandates on privacy/confidentiality, especially for data sharing and data transfer.
  • Ensure quality of user operation through reports on file/field completeness, timeliness, accuracy, and consistency.
  • Create customized reports to gain unique information for program operations, QA, and CQI.
  • Train staff and answer questions specific to selected systems and developed methods.
  • Attend program and team meetings to share concerns and updates.
  • Spot check electronic case management records to conduct audits and monitor Program Coordinators on audit responses.
  • Troubleshoot computer issues prior to contacting outside consultants or contractors.
  • Provide data management training as needed for new employee orientation/onboarding.
  • Assist HR, Development, and Finance in preparation of their own required regular reports to stakeholders.
Requirements:
  • Understanding of ECMR software programs and query reports.
  • Ability to identify software issues and communicate to rectify.
  • Knowledge of hardware, software, apps, and networks.
  • Advanced Excel skills required.
  • Experience working with specialized reporting, data handling, data exchange, and data security.
  • Ability to provide guidance and support to a wide variety of users.
  • Excellent written and oral communication skills.
  • Strong organizational and analytical skills.
What We Offer:

As a Data Specialist at Volunteers of America Massachusetts, you will be part of a dynamic and dedicated team that is committed to serving the whole person. We offer a comprehensive and generous benefits package, including excellent health, vision, and dental insurance, multiple opportunities to use pre-tax dollars to save for expenses, a 403(b) retirement plan with employer match, and more.

We are proud to be an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, or other applicable legally protected characteristics.