Data Center Server Break Fix Technician

1 week ago

Quincy, Massachusetts, United States Milestone Technologies Full time
About the Role

Milestone Technologies is seeking a highly skilled Data Center Server Break Fix Technician to join our team. As a Data Center Server Break Fix Technician, you will be responsible for troubleshooting and repairing server hardware issues in our data center environment.

Key Responsibilities
  • Troubleshoot and repair server hardware issues in a data center environment
  • Perform server/network/storage device deployments
  • Support installations, troubleshooting, and maintenance of Data Center equipment
  • Maintain fully functioning servers, network, and storage systems utilizing hardware components
  • Perform in-depth diagnostics and repairs on servers and other data center equipment independently
  • Physically assist in moving and racking equipment as directed to support projects
  • Work with internal engineering teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence designs to ensure ease of serviceability
  • Install and arrange new equipment for data centers
  • Perform internal system component upgrades (CPUs, Memory, Hard Drives, Fiber Cables, Copper Cables, etc)
  • Utilize customers' infra management system tools to troubleshoot and identify server issues
  • Update inventory information as specified in the process and directives
  • Support routine audits and special move projects
  • Contribute to update and implement the Standard Operating Procedures (SOP) and MOPs in the execution of day-to-day work
  • Work with Asset Management and Technical Manager regarding critical spares consumption levels and stockout risks
  • Actively participate in proactive service improvement by providing insight, feedback, and highlighting risks and inefficiencies
  • Ensure compliance with the identified process to maintain an organized and tidy work environment
  • Follow the '5S Pillars' methodology (Sort, Set in Order, Shine, Standardize, and Sustain) for organizing, cleaning, developing, and sustaining a productive work environment
  • Ensure compliance with environmental health and safety standards within the data center
  • Ensure compliance with administrative directives
  • Perform other tasks as directed by management
Requirements
  • 1 to 3 years of hands-on computer/server hardware break-fix experience in a data center environment
  • 1 to 3 years' experience with Linux OS
  • Ability to read and create server build plans
  • Knowledge of computer applications
  • Knowledge of service management or ticketing system
  • Effective communication and listening skills, written and verbal fluency in English
  • Excellent customer service mindset willing to meet and exceed customer expectations
  • Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products
  • Previous ticket system exposure
  • Self-motivated, professional and high level of attention to detail
  • Driven, self-motivated to continuously improve
  • Eager to learn and fast learner
  • Willingness to adapt to different learning styles in training new technicians
  • Adaptable, able to work independently and a proactive team-player
  • Able to work well in isolation and on repetitive tasks
  • Capable of multitasking with high level of attention to detail
  • Able to mentor and train peers
  • Able to safely lift and move a minimum of fifty (50) pounds
  • Preferred Qualifications: College degree or equivalent in a technology related field a plus

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