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Service Operations Specialist

2 months ago

Detroit Lakes, Minnesota, United States L&M Fleet Supply Full time
Job Overview

The Automotive Service Coordinator plays a crucial role in delivering outstanding customer service at L&M Fleet Supply's repair facility. This position involves direct interaction with clients to comprehend their requirements, recommend suitable products and services, and facilitate communication between our skilled technicians and the customers.


Ideal Candidate:

We seek an individual who enjoys engaging with customers and values a positive work environment while effectively accomplishing tasks. Previous experience in automotive or small engine services, along with a background in customer relations, is advantageous.


Key Responsibilities:
  • Manage and oversee service and repair operations at the tire and lube/small engine repair center.
  • Act as a bridge between customers and shop technicians, ensuring seamless communication.
  • Process orders for parts and assist customers with special requests.
  • Provide sales support and handle point-of-sale transactions.
  • Maintain the overall organization and efficiency of shop activities.

Essential Traits:

We value specific characteristics that define exceptional team members, which include:

  • Customer-Centric Approach
  • Accountability
  • Team Collaboration
  • Integrity and Honesty
  • Strong Decision-Making Skills
  • Dependability

Benefits for Full-Time Employees:

Our full-time team members enjoy a comprehensive benefits package that includes:

  • Health and Dental Insurance Options
  • 401(k) Retirement Plan with a generous employer match
  • Life and Disability Insurance
  • Paid Time Off that increases with tenure
  • Employee Discount Program
  • Wellness Initiatives
  • And much more

At L&M Fleet Supply, we are dedicated to creating remarkable retail experiences rooted in our values. Our diverse product offerings require knowledgeable and approachable staff to ensure complete customer satisfaction. As we expand, we remain committed to maintaining a close-knit company culture that treats everyone with respect and kindness.

We strive for our customers to leave with satisfaction and our team members to enjoy their work environment. If you are interested in contributing to our mission, we encourage you to explore opportunities with us.