Peer Support Specialist
6 days ago
We are seeking a compassionate and skilled Peer Support Specialist - Bilingual Counselor to join our team at Mental Health Association of San Francisco. This is a unique opportunity to make a meaningful difference in the lives of individuals struggling with mental health challenges.
About the RoleThe Bilingual Warm Line Counselor will provide non-crisis phone and instant messaging support to individuals across California, utilizing their lived experience of mental health challenges to connect with callers and chat visitors on a personal level. This role requires active listening skills, peer counseling abilities, and a warm, non-judgmental approach to engagement.
Responsibilities- Answer incoming calls and instant messages in Spanish and English, providing empathetic support and connecting callers with resources as needed.
- Gather demographic information and record survey data using the iCarol database program.
- Maintain detailed documentation of all calls and chats, adhering to confidentiality agreements and MHASF procedures.
- Participate in regular staff meetings, supervision sessions, and training opportunities to enhance skills and knowledge.
- Bilingual (fluent) in Spanish, with the ability to discuss behavioral health issues accurately and accessibly.
- Personal lived experience of mental health challenges, with a willingness to share aspects of your own experience with callers and chat visitors.
- Familiarity with the peer support model and its values.
- Professional computer experience, comfort with typing, and ability to quickly learn new software.
- Effective organizational skills, attention to detail, and ability to manage time and priorities in a fast-paced environment.
- Commitment to confidentiality practices, affirmative approach toward diverse individuals, and upholding the mission and values of MHASF.
This full-time position offers a competitive salary of $25.00/hour base rate, with differential pay rates available for weekend, overnight, and holiday shifts. Additionally, you'll enjoy comprehensive benefits, including 100% Employer Paid Medical, Dental, Vision, Life, and Long-term Disability coverage; EAP; and 30+ days of PTO, including vacation days, sick days, and major holidays.
About UsMental Health Association of San Francisco is a mental health peer-run nonprofit organization dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health. As a staff member, you'll be part of a collaborative, team-based environment that prioritizes dignity, recovery, and empowerment.
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