Digital Inclusion Peer Navigator Specialist

7 days ago


San Francisco, California, United States Mental Health Association of San Francisco Full time
About the Role

This role is a unique opportunity to make a meaningful impact in the lives of San Francisco residents, particularly those experiencing homelessness and social isolation. As a Digital Inclusion Peer Navigator, you will work collaboratively with participants to enhance their digital literacy skills and mental wellness online.

Our organization, Mental Health Association of San Francisco (MHASF), is committed to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health. We believe that dignity and recovery in mental health are something everyone can experience.

Job Responsibilities
  • Maintain regular contact with program participants via digital office hours, Zoom, text, email or in-person meetings
  • Ensure you understand participant's comfort with technology and provide resources and support to help them grow their digital literacy skillset
  • Collect, organize, and monitor participant data. This includes ensuring outreach trackers are kept up to date, driving engagement with our satisfaction surveys, and ensuring feedback is shared with appropriate stakeholders to continuously improve upon the Tech@Hand Program.
Required Skills and Qualifications
  • Personal lived experience of mental health challenges, and willingness to disclose to participants and in presentations
  • Comfortability working with participants experiencing homelessness; working from a shelter space
  • Comfortability and competency working with trans and queer community members across ages
  • Bilingual in Spanish and English and ability to provide peer support and digital education to Spanish-speaking participants highly desired
  • Transitional Aged Youth (ages 16-26) and Trans-identifying individuals are strongly encouraged to apply
  • Excellent written and oral communication skills; ability to organize and present complex information in a clear, accurate and concise manner
  • Knowledge of community engagement strategies, health disparities, bridging technology inequities, cultural and linguistic competency, and culturally responsive education and dissemination strategies
  • Experience taking initiative to self-educate about unfamiliar subjects or concepts, particularly on technology topics
  • Professional computer skills including software knowledge in Microsoft Suite, Microsoft 365, the iOS and Android operating systems and other web-based collaboration/communication tools (e.g., Asana, Slack)
  • Commitment to upholding the mission and values of MHASF
Benefits
  • 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
  • 100% Dental, vision, life & long-term disability coverage; EAP
  • Over 30+ days of PTO including: 10 vacation-days (to start), sick-days, personal days, and major holidays
  • Health and Dependent Care FSA, Commuter Check, and 403(b) options available
  • Ongoing access to MHASF continuing education and skill-building workshops- all training time paid
  • Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once
Salary

$30 per hour, making this an excellent opportunity for career growth and financial stability.

About Our Organization

Mental Health Association of San Francisco (MHASF) is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. We center the lived expertise of people with mental health challenges in our advocacy, education, and support programs.



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