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Front Desk Coordinator, Lead

2 months ago

Bethlehem, Pennsylvania, United States St. Lukes Health Network Full time

Job Summary:

The Front Desk Coordinator, Lead is a key member of the Physical Therapy Department team at St. Luke's Health Network. This role is responsible for providing exceptional administrative support to the department, ensuring seamless day-to-day operations, and maintaining accurate patient records.

Key Responsibilities:

  • Answer and direct phone calls in a timely and professional manner.
  • Update and maintain patient information, including registration and scheduling.
  • Organize and maintain accurate patient records and filing systems.
  • Verify patient insurance benefits and process pre-certifications/authorizations.
  • Schedule appointments efficiently, considering patient needs and clinic time.
  • Confirm appointments and maintain a full department schedule.
  • Communicate scheduling issues to the Department Manager.
  • Process payments and prepare receipts.
  • Distribute mail to clinical staff.
  • Process requests for release of information in accordance with Medical Record Department policies.

Requirements:

  • High School graduate or equivalent.
  • Excellent oral and written communication skills.
  • Competency in MS Office (Word, Excel, and Access) and other PC software.
  • Three years of related office experience, preferably in a medical setting.

Physical and Sensory Requirements:

  • Sitting for up to eight hours per day.
  • Standing for up to eight hours per day.
  • Frequent fingering, handling, and firm grasping.
  • Frequent twisting and turning.
  • Frequent lifting, carrying, and pulling objects up to 50 lbs.
  • Frequent stooping, bending, crouching, and reaching above shoulder level.
  • Seeing and hearing as it relates to normal conversation and telephone use.

Education and Training:

  • High School graduate or equivalent.
  • Excellent oral and written communication skills.
  • Competency in MS Office (Word, Excel, and Access) and other PC software.

About St. Luke's Health Network:

St. Luke's Health Network is a fully integrated, regional, non-profit network of healthcare providers. With a strong commitment to advancing medical education, St. Luke's is the preeminent teaching hospital in central-eastern Pennsylvania. The network operates 12 hospitals and 300+ outpatient sites, serving 11 counties in Pennsylvania and New Jersey. St. Luke's is dedicated to providing exceptional patient care, education, and research opportunities.