Technical Infrastructure Program Manager

4 weeks ago

Nashville, Tennessee, United States Amazon Full time
Job Summary

The Global IT Deployment organization at Amazon is responsible for managing the IT Infrastructure scope of a complex suite of projects. As a Manager of Technical Infrastructure Program Management, you will lead the Operational Excellence (OE) team, defining the overall strategy and leading initiatives to ensure high-quality deployment processes at a global scale.

Key Responsibilities

Lead a team of technical infrastructure program managers responsible for global reporting mechanisms for deployment processes and tooling.
Own the definition and delivery of an improvement roadmap for the OE team.
Manage the development/enhancement of program management tools.
Define and measure project and program performance KPIs.
Lead business reviews with senior IT leadership.
Own forecasting mechanisms for resources and budget.
Develop and maintain standards for deployment guides and SOPs.

Requirements

5+ years of experience in technical infrastructure program management.
3+ years' experience leading technical infrastructure program management teams.
Project management training, PMP or Prince2 certification or equivalent.
Ability to travel frequently within region and internationally (25%).
Bachelor's Degree from an accredited university or equivalent.
Demonstrated experience communicating effectively across organizational structures and multiple management levels.
Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.

Preferred Qualifications

Understanding of core IT infrastructure and service concepts.
Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies.
Experience leading program management system/tool enhancement.
Process efficiency qualification such as Six Sigma or equivalent.

About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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