Senior Program Manager, Launch Execution

4 weeks ago

Nashville, Tennessee, United States Amazon Full time

About the Role

The Senior Program Manager, Launch Execution will be responsible for owning and executing strategic, cross-functional operations and technology projects within the Fleet Infrastructure team. This role requires scoping multiple large cross-functional projects, managing to project timelines, and communicating to senior management on status, risks, and process changes.

Key Responsibilities

  • Coordinating with cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.
  • Demonstrate performance that serves as a model of excellence establishing design best practices, business requirements, design team collaboration, and stakeholder alignment.
  • Review and guide internally requested changes for validity, impact, and ensure timely incorporation once approved.
  • Provide technical direction in accordance to established design parameters for multiple projects in various locations simultaneously.
  • Review of yard designs for conformance to current standard specifications.
  • Participate in or lead road-to-launch meetings to build positive, collaborative partnerships among subject matter experts (SMEs), team members, stakeholders and field leaders and associates to complete all required tasks to ensure successful new launches throughout the organization.
  • Write and review whitepapers for launches cases using information acquired from various stakeholders.
  • Manage the continuous development of online dashboards to record and report key construction metrics to team members and management.
  • Prepare team performance reports for weekly, monthly, and quarterly business reviews that distill key metrics and provide insights into recommended strategies.
  • Manage full life-cycle of complex cross-functional programs with considerable impact across multiple organizations.
  • Communicate to Senior Management on status, risks, and process/product changes.
  • Work autonomously in an ambiguous environment.
  • Partner with teams to source, allocate, and coordinate resources.
  • Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes.
  • Identify and mitigate risks before they become roadblocks.
  • Work with program managers, business leaders and executive team to communicate and impact critical business initiatives.
  • Develop, implement and govern key performance indicator (KPI) reporting for a portfolio of programs.

About the Team

The Fleet Infrastructure team is responsible for accelerating Amazon's Middle Mile electrification and facilitating the successful transition of our delivery fleet to achieve net zero-emissions in support of The Climate Pledge. We define Electric Vehicle charging and infrastructure product needs, develop or source solutions to meet those needs, and manage the performance of our Electric Vehicle charging assets post-installation.

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