Technical Infrastructure Program Manager

4 weeks ago

Nashville, Tennessee, United States Amazon Full time
About the Role

We are seeking a highly skilled Technical Infrastructure Program Manager to join our team at Amazon's Fulfillment Center Network Delivery. As a key member of our group of engineers and project managers, you will be responsible for designing, building, and scaling Amazon's order fulfillment infrastructure in a fast-paced, dynamic work environment.

Key Responsibilities
  • Serve as the primary interface for data and voice circuit ordering and tracking.
  • Obtain circuit quotes in a timely manner based on validated customer requirements.
  • Order, budget, and track all open data/voice circuit requests and drive timely installations.
  • Generate and deliver consolidated status reports for IT leadership on a weekly basis.
  • Ensure circuit sizing, installation, and augmentation processes meet and comply with all Amazon policies and guidelines, specifically IT and internal Engineering.
  • Develop business relationships and new partnerships with network operators and Internet Service Providers across the LATAM region.
  • Manage carrier partners to ensure telecom delivery dates are met consistently.
  • Analyze program-related metrics to evaluate partner performance and identify opportunities for improvement.
  • Optimize cross-team processes to improve operational efficacy.
  • Communicate project risks to all stakeholders across all levels and take appropriate action to mitigate risk.
  • Audit utilization of active circuits, cancelling or disconnecting unused circuits.
  • Assist in other administrative duties, including supplier invoice auditing, asset tracking, and inventory management.
  • Attend and actively participate in quarterly vendor business reviews.
About You

You will be responsible for hundreds of voice and data telecom circuits that directly support the monthly shipment of millions of customer orders. In this role, you will be responsible for the entire life cycle of voice and data circuits, both new and existing, needed for fulfillment operations in LATAM, US, and Canada.

This role requires you to work independently with limited direction, communicate effectively with team members in disparate geographic locations, and drive circuit installation timelines will be critical to your success.

You will work on a team submitting requests for quotes, ordering, budgeting, and managing install projects of 500+ concurrent circuit orders while partnering closely with service providers, real estate, engineering, and operations organizations to ensure circuits are correctly provisioned, delivered, and maintained.

As a single point of contact for various aspects of the telecom circuit ordering and tracking process, you will be required to resolve problems and develop relationships at all levels of the organization, including outside vendors.

Requirements
  • 3+ years of technical infrastructure management experience.
  • Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software).
  • Experience with varying scenarios of infrastructure builds.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
Preferred Qualifications
  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

  • Technical Infrastructure Program Manager

    4 weeks ago

    Nashville, Tennessee, United States Amazon Full time

    Job SummaryThe Global IT Deployment organization at Amazon is responsible for managing the IT Infrastructure scope of a complex suite of projects. As a Manager of Technical Infrastructure Program Management, you will lead the Operational Excellence (OE) team, defining the overall strategy and leading initiatives to ensure high-quality deployment processes at...

  • Technical Infrastructure Program Manager

    4 weeks ago

    Nashville, Tennessee, United States Amazon Full time

    Job SummaryWe are seeking a highly skilled Technical Infrastructure Program Manager to join our team at Amazon. As a key member of our Global IT Deployment organization, you will be responsible for delivering projects focused on building, deploying, and managing physical IT infrastructure. Your expertise in program management, technical infrastructure, and...

  • Technical Infrastructure Program Manager

    4 weeks ago

    Nashville, Tennessee, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Technical Infrastructure Program Manager to join our team at Amazon's Fulfillment Center Network Delivery. This is a critical role that requires strong technical expertise, excellent communication skills, and the ability to work independently with minimal direction.Key ResponsibilitiesServe as the primary...

  • Technical Program Manager

    4 weeks ago

    Nashville, Tennessee, United States Oracle Full time

    Job Title: Principal Technical Program ManagerOracle is seeking a highly skilled Principal Technical Program Manager to drive large-scale infrastructure programs for building our Cloud Infrastructure. The ideal candidate will have a mix of technical experience and business acumen, with a strong understanding of Cloud Infrastructure and experience driving...

  • IT Infrastructure Manager

    4 weeks ago

    Nashville, Tennessee, United States THORNDALE PARTNERS Full time

    Job Summary:The IT Infrastructure Manager is responsible for the overall operation of all computing and communications technology associated with information technology applications, communications (voice and data) and computing services within the company. This position provides a vision of how technology is applied within the company as well as...

  • Cloud Infrastructure Manager

    3 weeks ago

    Nashville, Tennessee, United States Mitchell Martin Full time

    The Mitchell Martin team is seeking a highly skilled Cloud Infrastructure Manager to oversee the management of our cloud operations and support the infrastructure needs of our Technology team in launching and maintaining new products across the enterprise.Key Responsibilities:Manage and develop the containerized SaaS infrastructure in multiple...

  • Cloud Infrastructure Manager

    4 weeks ago

    Nashville, Tennessee, United States Mitchell Martin Full time

    Job Summary:We are seeking a highly skilled Senior Cloud Engineer to join our team at Mitchell Martin. The successful candidate will be responsible for managing our cloud infrastructure and ensuring the smooth operation of our systems.Key Responsibilities:Manage and develop containerized SaaS infrastructure in multiple environmentsCreate and maintain scripts...

  • Stormwater Consultant

    4 weeks ago

    Nashville, Tennessee, United States Oldcastle Infrastructure Full time

    Job SummaryOldcastle Infrastructure is seeking a highly skilled Stormwater Consultant to join our team. As a field technical expert, you will work closely with civil engineers, municipalities, land developers, and governmental agencies to provide expertise and drive revenue growth for our company.Key ResponsibilitiesDevelop and implement strategies to grow...

  • Stormwater Consultant

    3 weeks ago

    Nashville, Tennessee, United States Oldcastle Infrastructure Full time

    Oldcastle Infrastructure, a CRH company, is a leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors,...

  • MEPS Infrastructure Department Manager

    4 weeks ago

    Nashville, Tennessee, United States Dewberry Full time

    Job Title: MEPS Infrastructure Department ManagerDewberry is seeking a highly skilled MEPS Infrastructure Department Manager to lead our team of electrical systems experts. As a key member of our Nashville office, you will be responsible for growing and developing our infrastructure group, driving business growth, and providing technical guidance and...

  • MEPS Infrastructure Department Manager Position

    4 weeks ago

    Nashville, Tennessee, United States Dewberry Full time

    Job DescriptionDewberry's Nashville, TN office is seeking an MEPS Infrastructure Department Manager to lead the growth of the Infrastructure group, develop business, and provide technical guidance/leadership/management for all MEPS Infrastructure staff.ResponsibilitiesGrow, mentor, and develop the staff within discipline area to allow each person to achieve...

  • IT Infrastructure Director

    2 weeks ago

    Nashville, Tennessee, United States THORNDALE PARTNERS Full time

    Job Summary: Thorndale Partners is looking for a highly skilled IT Infrastructure Manager to lead our company's technology operations. As a key member of our team, you will be responsible for the overall operation of all computing and communications technology associated with information technology applications, communications (voice and data) and computing...

  • Electrical Infrastructure Department Manager

    4 weeks ago

    Nashville, Tennessee, United States Dewberry Full time

    Job SummaryDewberry's Nashville, TN office is seeking an experienced Electrical Infrastructure Department Manager to lead the MEPS Infrastructure Group. The successful candidate will be responsible for growing the group, developing business, and providing technical guidance and leadership to staff. The ideal candidate will have a strong background in power...

  • Cloud Infrastructure Specialist

    3 weeks ago

    Nashville, Tennessee, United States Insight Global Full time

    Job Title: Senior DevOps EngineerOverview:We are seeking an experienced Senior DevOps Engineer to join our cloud team at Insight Global. This role will be responsible for optimizing, maintaining, and ensuring the functionality of cloud infrastructure and applications in collaboration with application developers.The ideal candidate has hands-on experience...

  • Technical Program Manager Lead

    4 weeks ago

    Nashville, Tennessee, United States Noblesoft Technologies Full time

    Job Title/Role:Delivery Technical Program ManagerLocation:Nashville, TNDuration:1 Year ContractMandatory Skills:Program Management, Digital and Agile Technologies, Java Technologies, Retail DomainKey Responsibilities:To enable the development of new competencies or solutions through the practice team for complex business challenges and cultivate or expand...

  • Infrastructure Services Analyst

    4 weeks ago

    Nashville, Tennessee, United States Loews Hotels Full time

    Job Title: Junior Analyst, Infrastructure ServicesAt Loews Hotels & Co, we are seeking a motivated and detail-oriented Junior Analyst to join our Infrastructure Services team. As a key member of our team, you will be responsible for providing technical support and assistance to our users, ensuring the smooth operation of our systems and infrastructure.Key...

  • Infrastructure Services Analyst

    3 weeks ago

    Nashville, Tennessee, United States Loews Hotels Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Infrastructure Services Analyst to join our team at Loews Hotels & Co. As an Infrastructure Services Analyst, you will be responsible for providing technical support and assistance to our end-users, ensuring the smooth operation of our systems and infrastructure.Key ResponsibilitiesInstall...

  • Water Infrastructure Project Manager

    3 weeks ago

    Nashville, Tennessee, United States Gresham Smith Full time

    We are seeking a highly skilled Water Infrastructure Project Manager to join our team at Gresham Smith. As a key member of our water team, you will be responsible for leading projects from concept to completion, ensuring that our clients receive high-quality solutions that meet their needs.As a Senior Water Engineer - Project Lead, you will be responsible...

  • Network Infrastructure Specialist

    4 weeks ago

    Nashville, Tennessee, United States Symbioun Technologies Full time

    We are seeking a highly skilled Network Administrator to join our team at Symbioun Technologies. This role involves maintaining and administering network infrastructure, including hardware, software, and security systems.Key Responsibilities:Manage and maintain LAN/WAN network systems, routers, switches, firewalls, and wireless access points.Implement and...

  • Senior Program Manager, Launch Execution

    3 weeks ago

    Nashville, Tennessee, United States Amazon Full time

    About the RoleThe Senior Program Manager, Launch Execution will be responsible for owning and executing strategic, cross-functional operations and technology projects within the Fleet Infrastructure team. This role requires scoping multiple large cross-functional projects, managing to project timelines, and communicating to senior management on status,...