Infrastructure Services Analyst

4 weeks ago


Nashville, Tennessee, United States Loews Hotels Full time

About the Role

We are seeking a highly motivated and detail-oriented Infrastructure Services Analyst to join our team at Loews Hotels & Co. As an Infrastructure Services Analyst, you will be responsible for providing technical support and assistance to our end-users, ensuring the smooth operation of our systems and infrastructure.

Key Responsibilities

  • Install and configure servers, desktops, peripherals, and data center infrastructure equipment based on application vendor specifications and end-user requirements.
  • Assist with testing and validation of in-house and third-party computer programs and business applications.
  • Provide ongoing support for end-user PC hardware, PC software, and hotel application software.
  • Deploy and install security patches to desktop and server operating systems.
  • Perform problem definition and resolution, assist with system backups and restorations.
  • Record client incident tickets and service requests, resolve or direct requests to appropriate technical area or vendor, and follow up to ensure client satisfaction.

Requirements

  • High school diploma or equivalent required; bachelor's degree in a relevant field preferred.
  • 2-4 years' experience providing technical support in a mid-large sized, fast-paced hospitality environment.
  • Working knowledge of server and desktop hardware and software installation and configuration.
  • Hands-on experience with Windows operating systems and desktop applications.
  • Knowledge of Microsoft Active Directory configuration and management.
  • Working knowledge of cabling, NICs, switch/hub devices, printers, and other peripheral devices.
  • Experience with property management system interface software and processes.
  • Experience with point-of-sale systems hardware and software preferred.
  • Experience with incident and problem management software.
  • Ability to safely lift and carry computer equipment on a regular basis.
  • Excellent communication skills.
  • Ability and willingness to work flexible schedule to include weekends and holidays.

About Loews Hotels & Co

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable, and local travel experiences for guests.

What We Offer

  • This is a bonus-eligible position.
  • Competitive health and wellness benefits, 401(k), and company match.
  • Paid sick days, vacation, and holidays, paid bereavement, paid pet bereavement.
  • Training and development opportunities, career growth.
  • Tuition reimbursement.
  • Employee hotel rates, other discounts, perks, and more.

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