Financial Services Representative

2 weeks ago


Bremerton, Washington, United States Kitsap Full time

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. Our passion lies in making a positive difference in the lives of our members and the communities we serve.

We are deeply committed to the financial wellbeing of our members and strive for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger, and improving the financial well-being of the people in our communities.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand that our employees are key to our success and provide them with opportunities to grow their careers in a supportive, mission-driven, and inclusive culture.

About the Role

We are hiring a full-time hourly Financial Services Representative to work in-person out of our East Bremerton, WA location. This position is responsible for assisting members with financial transactions and new accounts, as well as offering and demonstrating all-digital, remote, and self-serve options.

Key Highlights
  • Reports to: Branch Manager
  • Employment Type: Full-time, hourly, non-exempt, in-person
  • Salary Range: $19.61 - $24.15 per hour depending on experience
  • Bonus Target: 5% potential incentive of base pay
  • Working Hours: Monday - Thursday 9AM - 5PM, Friday 9AM - 6PM, & Saturday 9AM - 1PM
Job Functions
  • Assist members with their financial needs, new accounts, and transactions
  • Educate and introduce current and new members to new products and services, self-service, and assisted self-serve options
  • Understand and recommend products and services based on the member's need
  • Use effective sales techniques that result in a positive member experience and meet or exceed sales goals

This role may be right for you if you enjoy connecting with people in a customer service environment and enjoy meeting customer needs with tailored service solutions. You pride yourself on your ability to meet each person as an individual, meet personal sales goals, and contribute to team goals.

Qualifications
  • High school diploma or GED required
  • Prior experience at a bank or credit union
  • Cash handling, customer service and/or retail sales experience
  • Must be able to work Saturdays and extended business hours

We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work.

What We Offer
  • Competitive salary range of $19.61 - $24.15 per hour
  • Bonus target of 5% potential incentive of base pay
  • A comprehensive benefits package including medical, dental, vision, short- and long-term disability, life and AD&D insurance
  • Tuition reimbursement and paid volunteer time off
  • Paid Care.com membership including back up childcare reimbursement


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