Customer Optimization Team Lead

2 weeks ago


Austin, Texas, United States Hard Rock Digital Full time
{"title": "Customer Optimization Team Lead", "description": "Job Summary

We are seeking a highly skilled and experienced Customer Optimization Team Lead to join our team at Hard Rock Digital. As a key member of our Customer Optimization team, you will be responsible for coaching and supervising a team of Sportsbook Optimization analysts, driving improvement in our strategy for customer profiling and segmentation, detecting coordinated trading patterns, and offering behavioral insights.

Key Responsibilities
  • Lead a team of Sportsbook Optimization analysts in executing and driving improvement in our customer profiling and segmentation strategy
  • Collaborate with sportsbook ops, risk, VIP, and BI teams to identify areas for improvement and implement data-driven solutions
  • Develop and implement training programs to upskill and reskill team members
  • Conduct 1-2-1s with direct reports to ensure KPIs and team strategic objectives are being met
  • Stay up-to-date with industry trends and best practices in customer optimization and sports betting
Requirements
  • 5+ years of experience in sports betting, preferably in a customer profiling or trading function role
  • Proven track record of leading high-performing teams and driving business results
  • Strong communication and leadership skills, with experience in presenting to senior managers and directors
  • Highly proficient in Excel, PowerPoint, back office customer management tools, Amplitude, and Tableau
  • Snowflake proficiency a plus
What We Offer
  • Competitive pay and benefits
  • Flexible vacation allowance
  • Flexible work from home or office hours
  • Startup culture backed by a secure, global brand
  • Opportunity to design promotions enjoyed by millions as part of a passionate team
", "lang_code": "en"}

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