Customer Optimization Team Lead
1 day ago
We are seeking a highly skilled and experienced Customer Optimization Team Lead to join our team at Hard Rock Digital. As a key member of our organization, you will be responsible for coaching and supervising a team of Sportsbook Optimization analysts, driving improvement in our strategy for customer profiling and segmentation, detecting coordinated trading patterns, offering behavioral insights, awareness of pricing dynamics, and identifying in-play strategies.
Key Responsibilities- Lead a team of Sportsbook Optimization analysts in executing and driving improvement in our customer profiling and segmentation strategy.
- Collaborate with sportsbook ops, risk, VIP, and BI teams to ensure alignment and effective decision-making.
- Develop and implement training programs to upskill and reskill team members, ensuring they have the necessary skills to excel in their roles.
- Conduct regular 1-2-1s with direct reports to ensure KPIs and team strategic objectives are being met at an individual level.
- Stay up-to-date with industry trends and best practices, applying this knowledge to drive business growth and improvement.
- Significant experience in the trading function of a top-tier sportsbook, preferably in a customer profiling role.
- Strong leadership and communication skills, with the ability to lead team discussions and work closely with senior managers/directors.
- Highly proficient in Excel, PowerPoint, back-office customer management tools, Amplitude, and Tableau, with Snowflake proficiency a plus.
- Ability to analyze complex data sets and make data-driven decisions.
- Competitive pay and benefits.
- Flexible vacation allowance.
- Flexible work-from-home or office hours.
- Startup culture backed by a secure, global brand.
- Opportunity to design promotions enjoyed by millions as part of a passionate team.
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