Membership Retention Specialist
7 days ago
AAA Club Alliance is seeking a highly motivated and customer-focused Membership Retention Associate to join our dynamic Call Center Team. This is a fully remote position, and candidates must live within specific territories to be considered.
Key Responsibilities:- Communicate the value of membership and help members identify benefits that match their needs.
- Deploy deep product knowledge, problem-solving, selling, and customer service skills to differentiate AAA from its competitors.
- Provide courteous and professional counseling in responding to member inquiries concerning membership benefits and services.
- Operate automatic call distribution (ACD) telephone sets and PCs running Windows-based and Internet applications.
- Accurately gather, document, and respond to members' needs using sound business judgment based on club business rules and policies.
- High School Diploma or equivalent.
- Two to five years of customer sales and service and/or retention experience.
- Previous inside sales skills that focus on customer care are desirable.
- Maintains exceptional attendance and punctuality.
- Effective analytical and oral communication skills.
- The starting base compensation for this position is $12.58 to $24.14/hr.
- Eligible for Monthly Incentive Bonus Plan based on individual performance.
- Comprehensive Benefits Package for FT positions, including Health, Life, Dental, Vision, Prescription, PTO, 401(k) plan, and more.
At AAA Club Alliance, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply.
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