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Customer Relationship Management Specialist

2 months ago

Wilmington, Delaware, United States Southeastern Community College Full time
Job Title: Customer Relationship Management Specialist

Join Southeastern Community College as a Customer Relationship Management Specialist and play a vital role in supporting recruitment, admissions, advising, and retention for SCC students. As a key member of our team, you will be responsible for maximizing the efficiency of our CRM data and software to improve customer service and drive student enrollment and engagement.

Key Responsibilities:
  • Create workflows and processes for the CRM to become the college's single-entry point for all prospective students.
  • Develop and implement communications and workflows to enhance user and system efficiency, automate repetitive tasks, and optimize workflows.
  • Administer and oversee CRM software for multiple departments, focusing on recruitment, admissions, and enrollment.
  • Train new users and support existing users across different departments.
  • Build reports and dashboards tailored to individual and organizational needs to drive recruitment and enrollment efforts.
  • Assign and modify user profiles, roles, and permission sets to ensure proper data access and system security.
  • Oversee data integration between CRM and other software systems, ensuring data consistency and accuracy.
  • Implement regular data cleanup and deduplication activities to maintain high data quality and integrity.
Requirements:
  • Experience working with Element451 or other customer relationship management (CRM) software.
  • Some experience with Ellucian or Banner, etc.
  • Ability to participate in a fast-paced, creative, change-oriented, and success-driven environment.
  • Culturally sensitive, caring, and friendly with a deep understanding and appreciation of a multicultural college community.
What We Offer:
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) retirement plan with employer matching.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.